Support Services

Focus your best resources on your strategic initiatives

The biggest challenge that businesses face in executing their corporate strategy is focusing the right people and resources on strategic initiatives. enChoice Managed Services will ensure that talent is focused on core areas of the business while optimizing productivity.

enChoice Managed Services has been providing Mission Critical Support services to our Content Services customers for 12 years, with 24x7x365 1-hour response with monitored SLA and customer satisfaction. Our Managed Services include a Single Point of Contact (SPOC) and we take a systems-level approach to our support (not product level) with problem identification across all system components. We also offer primary and secondary Managed Services Engineers who are required to have in-depth knowledge of your specific Content Services, Enterprise Content Management (ECM) or Enterprise Report Management (ERM) system. Additional Managed Services offerings include monitoring and reporting solutions, application administration, and the ability to experience a predictable cost of ownership for your Content Services (ECM/ERM) System.

The benefits of
Support Services

The benefits of enChoice Managed
Services for Content Services, include:

Lower cost and improve efficiency

enChoice Managed Services helps you drive down operational costs and enables investment. while allowing your internal resources to focus on the strategic initiatives that are critical to the success of your business. We consistently see significant cost savings of 50% or more vs. alternative solutions.

Gain access to expert talent and skills

enChoice Managed Services are delivery by experienced. certified and highly skilled systems engineers. We provide a single point of contact for all of your issues. giving you greater access to talent and skills with a variety of expertise and industry knowledge.

Transform your ECM/ERM to the cloud

enChoice Managed Services Enable companies to transform to CLOUD systems such as infrastructure as a service (laaS)/Platform as a Service (PaaS).

Mitgate risk and increase agility

enChoice Managed Services help companies mitigate the risks of new technologies. provide greater agility to meet client needs by streamlining application implementation. increasing operational efficiencies. and ensuring consistent delivery of services.

Using Managed Services for day-to-day infrastructure operations can

reduce costs by as
much as 42%

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A dedicated team with three decades of down-to-earth experience

enChoice’s Managed Services team of experts will support your content services infrastructure while you transform your business and improve your customer experience.

For over 30 years enChoice’s dedicated U.S. based staff of systems engineers have supported, remotely administered, and monitored the industry leading Enterprise Content Management (ECM) and Enterprise Report Management (ERM) systems to a customer base with over 800 sites worldwide. Our unparalleled experience enables us to rapidly identify and resolve issues before they become problems that impact your business.

Our results speak
for themselves

Having measured customer satisfaction on a quarterly basis since 2003, our Managed Services have consistently achieved an average satisfaction rating of 9.5 out of a possible 10 points.

Our results speak
for themselves

Having measured customer satisfaction on a quarterly basis since 2003, our Managed Services have consistently achieved an average satisfaction rating of 9.5 out of a possible 10 points.

9.5

out of 10 Customer
Satifaction Rating