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Solutions

IBM
Datacap

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AI Driven Solutions for IBM Datacap

Take control of your document workflows with IBM Datacap, part of IBM CloudPak for Business Automation. Streamline the entire process of capturing, classifying, and extracting data from a wide array of documents. Reduce manual work, speed up access to critical information, and empower your teams to focus on what matters most (making better decisions for your customers and increase business operations efficiency).

Datacap Health Check & Optimization Assessment

Get More From Your IBM Datacap Investment

IBM Datacap is a robust, enterprise-grade intelligent capture platform. To fully realize its potential, your implementation needs to be precisely aligned with your evolving business processes. enChoice's Health Check & Optimization Assessment helps you do exactly that maximizing automation ROI, performance, and long-term stability.

Our assessment is led by a Datacap Architect with 10+ years of hands-on platform experience. You'll receive a comprehensive review of your environment, a detailed findings report, and an executive summary with a prioritized roadmap and clear action items.

Learn more about the Datacap Health Check

IBM Datacap Health Check & Optimization Assessment

A structured, expert-led assessment that evaluates your IBM Datacap environment, identifies performance and alignment gaps, and delivers a prioritized roadmap to maximize stability, automation accuracy, and long-term ROl.

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Why organizations choose enChoice

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30+ Years of Experience

800+ Organizations Served

10+ Years Datacap Expertise

Gold IBM Partner Status

Signs Your Datacap Environment Needs Attention

Even the best Datacap implementations benefit from periodic review. If any of the following resonate with your organization, our Health Check is designed for you.

Platform or Application Instability

Frequent outages, performance degradation, or recurring production issues that are difficult to diagnose or resolve.

Process Misalignment

Your business processes have evolved, but your Datacap applications have not kept pace with those organizational changes.

Automation Accuracy Gaps

Automated classification and extraction rates are below target, increasing manual intervention and operational costs.

Throughput & SLA Risks

Processing volumes exceed system capacity, putting service level agreements and operational commitments at risk.

Knowledge & Resource Turnover

Staff changes have created configuration drift, undocumented logic, or inefficient support models.

Ready to Take Your Implementation Further?

With 30+ years of experience and deep Datacap specialization, enChoice has the expertise to help you unlock new levels of performance from your platform.

Finance

In the financial services sector, Content Manager OnDemand is used to manage vast amounts of transactional documents such as statements, invoices, and account records. IBM CMOD enables organizations to effectively capture, store, and retrieve documents to comply with regulatory requirements, facilitate audits and improve customer services through quick access to financial information.

Insurance

IBM Content Manager OnDemand facilitates fast claims processing, underwriting, and policy administration by providing instant access to relevant documents. It also helps insurers comply with regulatory requirements and reduce the risk of litigation through proper document retention and management.

Healthcare

Healthcare organizations leverage Content Manager OnDemand to manage patient records, medical images, insurance claims and other healthcare related documents Insurance companies utilize Content Manager OnDemand to manage policy documents, claims reports, correspondence, and other documents critical to their operations.

Retail and Manufacturing

In retail and manufacturing industries, Content Manager OnDemand is used to manage documents related to product specifications, supply chain management, invoices, purchase orders, and customer communications. Utilities and energy companies utilize Content Manager OnDemand to manage such as meter reading, service agreements, regulatory filings, and maintenance records.

Utilities

IBM Content Manager OnDemand helps streamline utility operations providing quick access to critical documents for customer service inquiries, regulatory compliance, and asset management.

Fast & Easy

“It’s been a pleasure and great experience. Quite frankly refreshing to see a company truly dedicated to the clients’ needs, no matter what the size of the company.”

Client Focused

“It’s been a pleasure and great experience. Quite frankly refreshing to see a company truly dedicated to the clients’ needs, no matter what the size of the company.”

Quality Matters

“It’s been a pleasure and great experience. Quite frankly refreshing to see a company truly dedicated to the clients’ needs, no matter what the size of the company.”

Extra Mile

“It’s been a pleasure and great experience. Quite frankly refreshing to see a company truly dedicated to the clients’ needs, no matter what the size of the company.”

24/7

“It’s been a pleasure and great experience. Quite frankly refreshing to see a company truly dedicated to the clients’ needs, no matter what the size of the company.”

Minimal Downtime

“It’s been a pleasure and great experience. Quite frankly refreshing to see a company truly dedicated to the clients’ needs, no matter what the size of the company.”

Deep Datacap Expertise. Actionable Results.

enChoice has been implementing, optimizing, and managing IBM Datacap environments for over 30 years. Our Health Check is built on that experience, drawing on pattern recognition from hundreds of deployments across industries to identify issues quickly and recommend solutions that work in practice, not just on paper.

Every engagement is led by a senior Datacap Architect with hands-on platform knowledge, bringing the depth needed to uncover root causes, not just surface symptoms.

  • Pattern recognition from hundreds of Datacap deployments across industries
  • Deep familiarity with Datacap architecture, rulerunner logic, and known failure modes
  • Findings and recommendations that are specific, prioritized, and immediately actionable
  • IBM Gold Partner status ensuring alignment with the latest platform capabilities and roadmap
Learn more about the Datacap Health Check

Our Assessment Process

A structured, expert-led engagement designed to give you clarity and a clear path forward.

Step 1Expert Assignment

A Datacap Architect with 10+ years of platform experience is assigned to lead your engagement.

Step 2Discovery Workshops

Structured sessions with your technical and business teams to surface objectives, pain points, and operational realities.

Step 3Platform Review

Deep-dive analysis of your Datacap environment: architecture, configuration, workflows, and performance data.

Step 4Findings & Roadmap

Comprehensive report with root cause findings, prioritized recommendations, and an executive summary.

Step 1Discovery

Data analysis and benchmarking are essential for understanding the current system, data types, business use cases, and security during the discovery phase.

Step 2Extraction

In this phase, we determine the best method to extract content, execute it, and provide actionable data insights during migration, with opportunities to enrich data when possible.

Step 3Loading

During this phase, we insert or load documents metadata and resources into the target Content Manager OnDemand system and ensure that fidelity and accessibility are attained.

Step 4Auditing

Throughout the entire process the documents must be tracked to ensure that all information is accounted for and that reports are available for auditing purposes within IBM Content Manager OnDemand.

Assessment Deliverables

Everything you need to take confident, prioritized action on your Datacap environment.

01
Architecture & Configuration Review

A thorough technical audit of your Datacap platform: servers, workflows, task profiles, and rulerunner configurations.

02
Performance & Throughput Analysis

Assessment of processing volumes, bottlenecks, and capacity gaps to ensure your environment meets current and future SLAs.

03
Automation Accuracy Evaluation

Review of classification and extraction model performance with targeted recommendations to improve automation rates.

04
Process Alignment Assessment

Mapping of Datacap workflows against actual business processes to identify gaps, redundancies, and optimization opportunities.

05
Findings & Recommendations Report

Comprehensive written report documenting all findings, root causes, and a prioritized list of corrective actions.

06
Executive Summary & Action Plan

Leadership-ready summary of key risks, business impact, and a phased action plan to guide investment decisions.
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We Also Support Datacap With

The Health Check is just the starting point. enChoice offers end-to-end Datacap services to keep your platform stable, current, and performing at its best.

As an IBM Gold Partner with over 30 years of experience, we bring unmatched depth to every Datacap engagement.

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Upgrades, Support & Training

Planning , Strategy & Delivery

Cloud Hosting & Managed Services

AI-Infused Datacap Accelerators

Trusted by Over 800 Leading Organizations

enChoice celebrates over 30 years as an award-winning Business Automation solutions company. Our software, services, and support help fuel our customers' Al journey by leveraging the latest tools to optimize content and business processes.

Start Your Assessment
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Ready to Optimize Your Datacap Investment?

Let our Datacap experts assess your environment and deliver a clear path to better performance, stability, and automation ROl.

Schedule Your Health Check
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What are the key advantages of using GenAI with IBM Datacap?

We accelerate Datacap by infusing the latest in Cloud and AI-driven capture services.

Talk to our IBM Datacap GenAI experts

Enhanced Understanding of Content

GenAI models can interpret and synthesize meaning from complex, unstructured documents beyond what traditional OCR or rule-based extraction can do. GenAI infused in Datacap can process natural language, ambiguous document layouts, and contextual nuances found in contracts, emails, and customer correspondence. This improves the ability to generate structured insights from messy or poorly formatted input.

Document Question & Answering (Time-to-Value)

Instead of relying on static rules or keyword searches to extract business-critical information from documents, GenAI can interpret natural language to deliver precise, context-aware answers that directly support downstream business processes. This approach significantly shortens development time needed to deploy a production-ready extractor and boosts the overall accuracy and efficiency of automation.

Continuous Learning and Adaptability

Unlike static capture systems, GenAI can adapt and improve over time. This means organizations can handle new formats, languages, and edge cases quickly, keeping the capture process resilient as content evolves.

X9.37 Cash Letter

The X9.37 Cash Letter solution from enChoice is designed for producing image cash letters in the industry standard X9.37 format. Existing TotalAgility solutions such as Lockbox implementations can be extended to produce the X9 files for delivery of deposit files to financial institutions.

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Lockbox

Companies receiving physical payments with the need to internally process and deliver deposit files to North American Banks can do so with the lockbox solution from enChoice. This satisfies internal lockbox requirements without the need for third party Lockbox services.

Learn More

AI Enhanced OCR for Tungsten Capture

Enhance OCR capabilities of existing Tungsten Capture (formerly Kofax Capture) installations requiring advanced intelligent capture functionality. The cloud-based models deployed through this asset are reusable after the capture solution has transitioned to TotalAgility.

Learn More

CheckAgility by enChoice

Extraction of machine print and handwritten data from personal and commercial checks without the need to train Customer samples.

Learn More

enChoice’s Accelerators for IBM Datacap

Our Classification Accelerator for IBM Datacap allows for supervised machine learning to enable auto-document separation and classification.

Classification Accelerator

Our Classification Accelerator for IBM Datacap allows for supervised machine learning to enable auto-document separation and classification.

  • Auto Separate: Uses supervised machine learning to automatically identify and separate document types in a bundled file
  • Auto Classify: Automatically recognize and classify document types
  • No-code Process: Build classification models through an intuitive user interface

Cloud Connector Accelerator

Seamlessly integrate with your preferred AI model to achieve exceptional OCR accuracy, even on highly complex documents, including low-quality images and handwritten text.

Effortlessly align IBM Datacap with your enterprise cloud AI strategy by leveraging best of breed tools for your solution.

  • Leverage modern OCR (AWS, Google, or Azure ) for precise data extraction, even from complex documents
  • Use natural language (IBM watsonx.ai, AWS, Google, OpenAI, or Azure ) queries to accurately extract relevant information from unstructured content

Drastically reduce manual labor, lower your operational costs, while improving customer experience by leveraging AI services.

Auto Separate

Uses supervised machine learning to automatically identify and separate document types in a bundled file.

Auto Classify

Automatically recognize and classify document types.

No-Code Process

Build classification models through an intuitive user interface.

By leveraging AI with supervised machine learning to automate the identification of content, means you can drastically reduce manual labor, lower your operational costs, while improving customer experience.

Fast & Easy

“It’s been a pleasure and great experience. Quite frankly refreshing to see a company truly dedicated to the clients’ needs, no matter what the size of the company.”

Client Focused

“It’s been a pleasure and great experience. Quite frankly refreshing to see a company truly dedicated to the clients’ needs, no matter what the size of the company.”

Quality Matters

“It’s been a pleasure and great experience. Quite frankly refreshing to see a company truly dedicated to the clients’ needs, no matter what the size of the company.”

Extra Mile

“It’s been a pleasure and great experience. Quite frankly refreshing to see a company truly dedicated to the clients’ needs, no matter what the size of the company.”

24/7

“It’s been a pleasure and great experience. Quite frankly refreshing to see a company truly dedicated to the clients’ needs, no matter what the size of the company.”

Minimal Downtime

“It’s been a pleasure and great experience. Quite frankly refreshing to see a company truly dedicated to the clients’ needs, no matter what the size of the company.”

enChoice Accelerators for IBM Datacap

AI Classification

Simplify Document Handling with AI-Driven Classification

Many business processes still rely on paper and digital documents to keep daily operations running. Traditionally, this means employees must manually review, sort, and prepare documents whether it’s mailroom staff scanning paper files or teams splitting email attachments into separate files before submission. Without automation, this repetitive work slows operations and strains resources. The enChoice AI Classification Accelerator for IBM Datacap removes these manual steps by using supervised machine learning to automatically detect, separate, and classify documents. Your teams can easily curate classification models (with no coding required) to handle any document type.

AI Classification Key Benefits

  • Boosts Mailroom Productivity: Eliminates tedious tasks like adding separator sheets to scanned batches.
  • Balances Staffing Needs: Reduces the need to hire temporary staff during peak periods by automating repetitive work.
  • Automates Multiple Channels: Classifies and separates documents from email attachments, scanned images, file shares, or repositories.
  • Easy to Train and Manage: Empower users to train models through an intuitive, no-code interface.

enChoice Accelerators for IBM Datacap

AI Cloud Connector

Let’s talk about AI Cloud Connector

Seamlessly extend the power of IBM Datacap by integrating best-in-class AI cloud services to support all your enterprise capture requirements. The AI Cloud Connector empowers organizations to connect IBM watsonx.ai, Azure AI Services (Document Intelligence Studio, Computer Vision, AI Foundry), AWS Textract & Bedrock Services, Google Document AI, and OpenAI. This enables you to align with your enterprise cloud strategy and unify industry-leading AI capabilities within a single, robust content automation platform.

AI Cloud Connector Key Benefits

  • Improved Time-to-Value: Accelerate time-to-value by modernizing document extraction with industry-specific models, automated key-value pair detection, intuitive modeling interfaces, and natural language queries.
  • These modern approaches will enable you to extract information from unstructured content with precision and speed.
  • AI-Enhanced OCR Capabilities: Transform a broad range of document formats and print styles including machine print, handprint, and cursive with high accuracy for downstream automation.
  • Multi-Cloud AI Service Integration: Leverage the best-fit modeling approach for each use case to achieve high extraction accuracy and minimize false positives.
  • With access to multiple AI cloud services, your opportunities for intelligent document automation are virtually limitless.

What is IBM Datacap SaaS?

IBM Datacap is a robust document capture platform but when you combine it with AI services and deliver it in a fully hosted, fully managed SaaS model, it transforms into a true game-changer.

enChoice has been managing IBM Datacap environments for over 30 years—we know the platform inside and out. Our fully managed SaaS solution is designed to get you out of the engine room so you can stop worrying about infrastructure, upgrades, and day-to-day maintenance.

We handle the hosting, monitoring, patching, and performance optimization—backed by Datacap experts who ensure your system is always secure, available, and running at peak efficiency. With enChoice, you reduce risk, lower operational costs, and gain a strategic partner focused on helping you maximize the value of your Datacap investment.

Let us take care of the back end, so you can focus on driving your business forward.

Why IBM Datacap SaaS?

We Don’t Just Support It — We Live It.

At enChoice, Datacap isn’t just another platform we manage, it’s in our DNA. Our expert team knows how to configure, fine-tune, and optimize Datacap to run like a well-oiled machine.

Leave the Heavy Lifting to Us

Stop wasting time on server maintenance, patching, and problem-solving. We handle the infrastructure, updates, monitoring, and security—so you can focus on what matters: growing your business.

Performance That Sings

When you host with enChoice, you get more than uptime. You get optimized performance, rock-solid reliability, and enterprise-grade security — so your Datacap solution delivers exactly when you need it most.

Decades of Proven Success

With 30+ years leading the way in enterprise content management and managed hosting, we know how to deliver results. From implementation to ongoing support, we bring deep experience and unwavering commitment to your success.

Portals

Self-Service Citizen Portal - Streamline service requests and empower citizens with 24/7 real-time process visibility.

Agency Portal - Provide your staff with complete transparency and a unified interface for approvel tasks.

Case Management

Automation is the key to improving citizen request management which involve multiple people, documents, processes, policies and requirements. Our case management solution automates the entire process.

Integration

Our Citizen Services for Government Solution is designed to seamlessly connect with your agency’s technology platforms as well as accross other external agencies and providers.

Digital Content

Reduce or eliminate paper-based, manual processing by encourgaing citizens to submit requests online as digital content that is stored, shared and managed in a secure centalized repository.

We’ll help you connect Datacap with the latest in Cloud AI

Datacap SaaS:Fully Managed, Fully Hosted

Our industry-leading solutions and expert team guide you through simple to complex use cases, ensuring optimal results.

Contact us about Datacap SaaS

Always Up-to-Date

  • Automatic updates and patching handled by experts
  • Stay current with the latest features and security fixes
  • Reduced risk of downtime or compatibility issues

No Infrastructure to Manage

  • No servers to maintain, no software to install
  • Eliminates capital expenses and reduces IT overhead
  • Frees your team from managing complex environments

Enterprise-Grade Security

  • Hosted in secure, compliant cloud environments
  • Data encryption in transit and at rest
  • Access controls, audit logs, and monitoring built in

Environment and Application Health Checks

  • Subscription-based pricing with no surprises
  • Reduces total cost of ownership (TCO)
  • Avoids hidden costs of upgrades, downtime, or support gaps

Predictable Costs

  • Managed by Datacap specialists who understand every nuance of the platform
  • Proactive monitoring, performance tuning, and 24x7 support
  • Faster issue resolution and fewer disruptions

Intelligent Capture Infused with AI Services

Learn how we extend your existing Intelligent Capture investment by infusing it with your organization's cloud strategy.

Content Capture Planning and Strategy

Engage with our intelligent capture focused consultants to assist with your organization's strategic automation initiatives.

Solution Delivery

Collaborate with our team to bring your content automation vision to life, ensuring timely and cost-effective delivery.

Environment and Application Health Checks

Inquire how we can assist in reviewing and optimizing your platform and application for enhanced stability and accuracy.

Upgrade Services

Upgrading your Intelligent Capture platform can be intricate. Allow us to manage these technical tasks while you focus on your company's strategic goals.

Training Services

Mastering your Intelligent Capture platform can be challenging. Discover insights from our subject matter experts and learn how our training can future-proof your team.

Fast & Easy

“It’s been a pleasure and great experience. Quite frankly refreshing to see a company truly dedicated to the clients’ needs, no matter what the size of the company.”

Client Focused

“It’s been a pleasure and great experience. Quite frankly refreshing to see a company truly dedicated to the clients’ needs, no matter what the size of the company.”

Quality Matters

“It’s been a pleasure and great experience. Quite frankly refreshing to see a company truly dedicated to the clients’ needs, no matter what the size of the company.”

Extra Mile

“It’s been a pleasure and great experience. Quite frankly refreshing to see a company truly dedicated to the clients’ needs, no matter what the size of the company.”

24/7

“It’s been a pleasure and great experience. Quite frankly refreshing to see a company truly dedicated to the clients’ needs, no matter what the size of the company.”

Minimal Downtime

“It’s been a pleasure and great experience. Quite frankly refreshing to see a company truly dedicated to the clients’ needs, no matter what the size of the company.”

Our results speak
for themselves

Having measured customer satisfaction on a quarterly basis since 2003, our Managed Services have consistently achieved an average satisfaction rating of 9.5 out of a possible 10 points.

Our results speak
for themselves

Having measured customer satisfaction on a quarterly basis since 2003, our Managed Services have consistently achieved an average satisfaction rating of 9.5 out of a possible 10 points.

9.5

out of 10 Customer
Satifaction Rating

Fast & Easy

“Whenever I have a problem everyone I deal with understands what I’m saying and always knows what to do to resolve the issues as quickly as possible.”

Client Focused

“It’s been a pleasure and great experience. Quite frankly refreshing to see a company truly dedicated to the clients’ needs, no matter what the size of the company.”

Quality Matters

“The level of expertise, professionalism, and communication that enChoice brings to the table is exactly what we need.”

Extra Mile

“Your technician is so good that he fixed the problem before I even knew we had one! That is talent!”

24/7

“The service is always superb, I can call anytime with different questions and can always be helped.”

Minimal Downtime

“Very good service as always. Issue was resolved with minimal downtime for our imaging department. Technician was very knowledgeable and very efficient.”

Fast & Easy

“Whenever I have a problem everyone I deal with understands what I’m saying and always knows what to do to resolve the issues as quickly as possible.”

Client Focused

“It’s been a pleasure and great experience. Quite frankly refreshing to see a company truly dedicated to the clients’ needs, no matter what the size of the company.”

Quality Matters

“The level of expertise, professionalism, and communication that enChoice brings to the table is exactly what we need.”

Extra Mile

“Your technician is so good that he fixed the problem before I even knew we had one! That is talent!”

24/7

“The service is always superb, I can call anytime with different questions and can always be helped.”

Minimal Downtime

“Very good service as always. Issue was resolved with minimal downtime for our imaging department. Technician was very knowledgeable and very efficient.”

Case Study

Just 3 months to build a game-changing solution.

enChoice’s intelligent process automation solutions seamlessly connects your content across systems and workflows to improve efficiency and empower your employees to do more meaningful work.

Let’s Talk About Your Next Success Story
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Intelligent Capture
Webinars & Videos

Videos and Webinars

Predictable Costs of OwnershipThrough Managed Services

IBM’s Sub-Capacity Licensing Updates - What You Need to Know

Your Free Guide to Mapping Out Your Businesses AI Journey

Have questions not in the FAQs? Reach out and one of our Solution Specialists can help answer them.

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Frequently Asked Questions

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enChoice Intelligent Capture?