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Total Solution Support
Support services are an essential component of Business Continuity and of an organization’s ability to deliver High Availability for those products that are approaching “vendor’s end of service life”.
According to The Gartner Group, only 20% of system failures come from hardware, OS, or environmental issues. The other 80% is evenly split between application errors and operator errors, which is the fundamental focus of enChoice's Total Solution Support.
Total Solution Support consists of Single Point of Contact (“SPOC”) Help Desk services along with a comprehensive set of Proactive, Preventive and Mission Critical Support services that span all components of a system.
Business Continuity is Essential & Mandatory...
enChoice’s Total Solution Support Services is a comprehensive support plan that delivers complete “systems” coverage, will further enhance production system maintainability, and will continue to show improved return on the original investment.
Our Total Solution Support Services have achieved exceptional customer satisfaction levels by utilizing “expert support engineers” and a commitment to knowing each Customer’s systems configuration, and production environment. This approach provides the enChoice support model with the needed insights to provide services that are recognized as necessary and beneficial to the individual customer.
Total Solution Support is comprised of three primary service categories. Each service category contains multiple activities that are specifically configured to a customer’s unique needs.
- Proactive Support
- Preventive Support
- Mission Critical Support
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