Identifying and troubleshooting ViewDirect issues before they impact your users is critical to business continuity. The enChoice managed services team collectively possesses a century of experience managing and supporting Mobius solutions. This unparalleled experience enables us to rapidly identify and resolve issues before they become problems that impact your business.

Our highly experienced and skilled U.S. based administration, support and delivery team represents the best-of-breed from both ASG and the Foster Consulting Group, with typically over 15 years of direct customer facing experience. Every customer is assigned a Primary and Secondary Managed Services Engineer who are required to have an in-depth knowledge of the Customer’s ViewDirect systems.

We also provide every customer with a single point of contact to make working with us easy and efficient. If resolving a ViewDirect issue requires dealing with multiple vendors, your designated contact will do that on your behalf.

In addition, enChoice uniquely leverages “black box” technology to isolate the root cause of problems and expedite issue resolution . Much like a black box flight recorder, it captures a complete record of application execution including the user experience, performance, configuration, and code level information in one synchronized timeline.

Mission Critical support services to ASG/Mobius ViewDirect customers include 24x7x365 1-hour response with monitored SLA and customer satisfaction. Onsite health checks and a recommendation report as part of the kickoff of Managed Services for your ViewDirect system.