enChoice Managed Services - FileNet P8
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Maximize uptime and optimize performance while freeing up your IT staff

For FileNet P8

enChoice Managed Services was the first and is the largest, top-rated IBM Primary Support Provider (PSP).

We have been providing Mission Critical support services to IBM FileNet P8 Customers for 12 years, with 24x7x365 1-hour response with monitored SLA and customer satisfaction. Managed Services include a Single Point Of Contact (SPOC) and a systems-level approach to our support (not product level) and problem identification across all system components. We also offer primary and secondary Managed Services Engineer who are required to have in-depth knowledge of your IBM FileNet P8 system.

enChoice Managed Services™ for FileNet P8 maximize uptime and optimize SLA performance while freeing up your IT staff to focus on other priorities. Our highly skilled and certified team provides comprehensive support and administration for your FileNet system at a fraction of what it costs for just one experienced full time staff member. In fact, according to a research study by IDC, companies using managed services for management of day-to-day infrastructure operations reduce costs by as much as 42% .

enChoice understands the importance and value your IBM® FileNet® P8 has in your organization and it is critical to ensure that your enterprise monitoring tool does not have gaps in watching for availability, performance and protection issues.

Real Time Monitoring and Reporting for FileNet P8 is designed to complement your existing enterprise monitoring toolset and provide application aware monitoring and reporting that is exclusively created for the IBM FileNet P8 platform.

enChoice's Real Time Monitoring offers greater 'out-of-the-box' insight into your system and user experience with granular metrics for real-time management decisions.

With 24x7x365 monitoring, you'll have consistent visibility into performance and the details you need to better manage the system while improving your understanding of system behavior.

enChoice’s Content Security Breach Protection for FileNet P8 is a functional add-on to our Real Time Monitoring solution. Most security threat preparation includes: system attacks, malware. stolen IDs and passwords, or problems with access control. But recently, internal threats have become a growing concern within many organizations. Recent studies show more than 50% of organizations have confirmed insider attacks against their organization within the last year.

enChoice's Content Security Breach Protection enables you to see what users are doing within your systems. define baselines on performance and usage, flag unusual user behavior and performance, and automatically resolve any problems that may arise.

Using MANAGED SERVICES for day-to-day infrastructure operations management can

reduce costs by as much as 42%*

" *Randy Perry & David Tapper, IDC. “The Business Value of Managed Services ”

Contact Us to Learn More

End-to-End Support, Administration & Monitoring

enChoice offers a complete range of managed services for FileNet P8 that are available in three packages to suit different needs and budgets:

Silver

Designed for companies requiring basic support services. Includes 24x7 support for “mission critical” issues that prevent P8 from being accessed or used (i.e. production outages). Also includes weekly system “health checks,” “standard” reports and basic administrative tasks.

Gold

Created for organizations needing ongoing support and administration. Includes support for mission critical issues, system monitoring and full administrative and infrastructure support.

Platinum

For those companies requiring comprehensive, end-to-end support 24x7x365. Includes everything in the Gold package plus real-time monitoring, hardware/software upgrades and advanced analytics.

Managed Services For IBM P8 Silver Gold Platinum
Mission Critical Support
24/7 "Always On-Call" - One (1) Hour Response Time.
Monitoring of SLA Performance & Customer Satisfaction
Update, Upgrade and Recovery for Selected Platforms:
Apply platform updates, fix packs and service packs
Core Platform Upgrade (no more than 1 every 3 years)
Solution Support & Enhancements:
Custom workflow application and/or custom support
Application & System Administration:
Monitoring:
24x7 Real-time Monitoring
Daily Health Checks
Reporting
Email Alerts, Log File Notifications/Errors, Daily/Weekly Metrics and Resource Tracking
User Access Reporting
Advanced Analytics Analysis

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