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Managed Services Overview Data sheet
Customer Satisfaction Tracking FAQ
FileNet P8 Managed Services Data sheet
FileNet Image Services Managed Services Data sheet
FileNet Capture Managed Services Data sheet
FileNet CM8 Managed Services Data sheet
IBM CMOD Managed Services Data sheet
ASG/Mobius ViewDirect Managed Services Data sheet
Real Time Monitoring Data Sheet
enChoice Managed Services was the first and is the largest, top-rated IBM Primary Support Provider (PSP).
We have been providing Mission Critical support services to IBM FileNet P8 Customers for 12 years, with 24x7x365 1-hour response with monitored SLA and customer satisfaction. Managed Services include a Single Point Of Contact (SPOC) and a systems-level approach to our support (not product level) and problem identification across all system components. We also offer primary and secondary Managed Services Engineer who are required to have in-depth knowledge of your IBM FileNet P8 system. enChoice Managed Services™ for FileNet P8 maximize uptime and optimize SLA performance while freeing up your IT staff to focus on other priorities. Our highly skilled and certified team provides comprehensive support and administration for your FileNet system at a fraction of what it costs for just one experienced full time staff member. In fact, according to a research study by IDC, companies using managed services for management of day-to-day infrastructure operations reduce costs by as much as 42% .
Real Time Monitoring and Reporting for FileNet P8 is designed to complement your existing enterprise monitoring toolset and provide application aware monitoring and reporting that is exclusively created for the IBM FileNet P8 platform.enChoice's Real Time Monitoring offers greater 'out-of-the-box' insight into your system and user experience with granular metrics for real-time management decisions.With 24x7x365 monitoring, you'll have consistent visibility into performance and the details you need to better manage the system while improving your understanding of system behavior.
enChoice’s Content Security Breach Protection for FileNet P8 is a functional add-on to our Real Time Monitoring solution. Most security threat preparation includes: system attacks, malware. stolen IDs and passwords, or problems with access control. But recently, internal threats have become a growing concern within many organizations. Recent studies show more than 50% of organizations have confirmed insider attacks against their organization within the last year.enChoice's Content Security Breach Protection enables you to see what users are doing within your systems. define baselines on performance and usage, flag unusual user behavior and performance, and automatically resolve any problems that may arise.
Using MANAGED SERVICES for day-to-day infrastructure operations management can
reduce costs by as much as 42%*
" *Randy Perry & David Tapper, IDC. “The Business Value of Managed Services ”
enChoice offers a complete range of managed services for FileNet P8 that are available in three packages to suit different needs and budgets:
Designed for companies requiring basic support services. Includes 24x7 support for “mission critical” issues that prevent P8 from being accessed or used (i.e. production outages). Also includes weekly system “health checks,” “standard” reports and basic administrative tasks.
Created for organizations needing ongoing support and administration. Includes support for mission critical issues, system monitoring and full administrative and infrastructure support.
For those companies requiring comprehensive, end-to-end support 24x7x365. Includes everything in the Gold package plus real-time monitoring, hardware/software upgrades and advanced analytics.
“ Whenever I have a problem everyone I deal with understands what I’m saying and always knows what to do to resolve the issues as quickly as possible. ”
“ It’s been a pleasure and great experience. Quite frankly refreshing to see a company truly dedicated to the clients’ needs, no matter what the size of the company. ”
“ The level of expertise, professionalism, and communication that enChoice brings to the table is exactly what we need. ”
“ Your technician is so good that he fixed the problem before I even knew we had one! That is talent! ”
“ The service is always superb, I can call anytime with different questions and can always be helped. ”
“ Very good service as always. Issue was resolved with minimal downtime for our imaging department. Technician was very knowledgeable and very efficient. ”