enChoice Managed Services - Key Features and Benefits

Key Features and Benefits

Focus your best resources on your strategic Digital Transformation initiatives.

Your Content Services, Enterprise Content Management (ECM) or Enterprise Report Management (ERM) system is likely a critical component of your business.

Does your IT staff possess the skills, experience, and bandwidth to provide the level of support it demands?

enChoice Managed Services has been providing Mission Critical Support services to our Content Services customers for 12 years, with 24x7x365 1-hour response with monitored SLA and customer satisfaction. Our Managed Services include a Single Point of Contact (SPOC) and we take a systems-level approach to our support (not product level) with problem identification across all system components. We also offer primary and secondary Managed Services Engineers who are required to have in-depth knowledge of your specific Content Services, Enterprise Content Management (ECM) or Enterprise Report Management (ERM) system.

Additional Managed Services offerings include monitoring and reporting solutions, application administration, and the ability to experience a predictable cost of ownership for your Content Services (ECM/ERM) System.

The benefits of enChoice Managed Services for Content Services, include:

  • Reduced costs – Our experts manage your system for a fraction of what it costs for experienced full- time staff
  • Improved productivity – Support and administration is completely managed by enChoice so your IT team is free to focus on other priorities
  • Maximized uptime – Routine manual monitoring minimizes downtime and enables issues to be identified and resolved before they impact users
  • Expedited issue resolution – A single point of contact (SPOC) is provided for all system components to ensure issues are resolved as quickly and efficiently as possible
Managed Services Features
24x7x365 1-hour response
Single point of contact for everything
Primary and secondary support engineer
Dedicated US-based certified staff
High customer satisfaction rating
Patch Management
IBM support ticket management (PMR)
Resolution times tracked & managed to contracted targets
Improved solution availability
Provides agile response to evolving business needs
Enables internal resources to focus on new applications and solutions
Mitigates risk of resource loss

Using MANAGED SERVICES for day-to-day infrastructure operations management can

reduce costs by as much as 42%*

" *Randy Perry & David Tapper, IDC. “The Business Value of Managed Services ”

What Our Clients Say