Focus your best resources on your strategic Digital Transformation initiatives.
enChoice Managed Services has been providing Mission-Critical support services to Enterprise Content Management and Enterprise Report Management (ECM/ERM) Customers since 1994, with 24x7x365 1-hour response, monitored SLA, and customer satisfaction tracking.
enChoice was the first and one of the largest, top-rated IBM Primary Support Providers (PSP). enChoice Managed Services include a Single Point Of Contact (SPOC) and a systems-level approach to our support (not product level), with problem identification across all system components. We also offer primary and secondary Managed Services Engineers who are required to have in-depth knowledge of your ECM/ERM systems.
enChoice Managed Services maximizes uptime and optimizes service-level agreement (SLA) performance, while freeing up your IT staff to focus on other strategic priorities. Our highly-skilled and certified team provides comprehensive support and administration for your ECM/ERM systems at a fraction of what it costs for experienced full-time staff members. In fact, according to a research study by IDC, companies using managed services for management of day-to-day infrastructure operations reduce costs by as much as 42%.