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How IBM Content Assistant is Empowering Financial Services

Unlock Growth and Efficiency with AI for Banking and Finance

enChoice and IBM Content Assistant deliver a powerful solution for financial services, helping organizations digitize, organize, and analyze content quickly.

Introducing IBM Content Assistant for FileNet

IBM Content Assistant for FileNet is an AI-powered solution that empowers users to interact with their FileNet content in a more efficient way. It simplifies the process of gathering relevant information by allowing users to ask natural language questions and generate summaries or find answers across many documents.

IBM Content Assistant enables you to make faster, more informed decisions by quickly locating information that would otherwise be hidden within documents.

IBM Content Assistant for Financial Services Use Case

The Power of AI to Transform Banking and Finance

A large bank receives millions of documents each month across branches and digital channels—many as scanned images, PDFs, or photos of forms and statements. To implement IBM Content Assistant for FileNet, they needed these documents to be AI-searchable.

With enChoice AI Enabler, both archived and incoming files are converted into readable formats, allowing teams to quickly search, summarize, and extract key information. This improves compliance readiness, accelerates loan processing, and enhances customer response times.

Challenges

  • Time and Cost Inefficiencies: Manual document review delays loan approvals and account onboarding, increasing costs and the risk of losing customers due to slow processing.
  • Compliance and Risk Management: Banks face strict regulatory demands, and without searchable records, compliance teams waste time gathering data, increasing the risk of missing key information and facing fines or legal issues.
  • Poor Customer Experience: Slow response times from buried information frustrate customers, miss cross-sell opportunities, and risk losing clients to competitors.

Solution

enChoice AI Enabler converts scanned or image-based financial documents into searchable formats, while IBM Content Assistant allows teams to quickly search, summarize, and extract key information. This streamlines operations, accelerates decision-making, and reduces time spent on manual document review across financial services workflows.

Download the Use Case

Simplifying Financial Workflows

Drive Operational Efficiency with AI in Financial Services

LOAN ORIGINATION

Streamline customer onboarding and improve back-office operations with AI.

By transforming loan apps and documents into searchable content, IBM Content Assistant speeds up the approval processes by allowing underwriters to quickly access and analyze key data, cutting down loan processing time and reducing errors.

RISK/COMPLIANCE

Strengthen risk management and compliance with AI for Finance.

IBM Content Assistant helps compliance officers quickly find relevant documents, ensuring regulatory updates are met and reducing compliance risks. It streamlines audit preparation by automatically extracting key information from past communications.

How AI Enabler Works

enChoice AI Enabler prepares your content so you can fully leverage the AI capabilities of IBM Content Assistant, helping organizations enhance their FileNet investment.

Step 1Identification

AI Enabler scans your existing FileNet content, identifying documents that are not in an AI- compatible format.

Step 2Convertion

Documents are converted into a searchable, AI-friendly format.

Step 3AI-enablement

IBM Content Assistant can now search, summarize and interact with the AI-enabled documents.

Watch the Demo:

IBM Content Assistant &
enChoice AI Enabler for FileNet

AI is no longer a futuristic concept, it's a reality that's already transforming businesses.

80%

Over 80% of companies are already utilizing AI to automate repetitive tasks, analyze data, and identify trends.

Ready to Embrace the Future of Banking and Finance with AI?

Prepare Your FileNet Content for IBM Content Assistant with enChoice AI Enabler

enChoice AI Enabler prepares your content so you can fully leverage the AI capabilities of IBM Content Assistant, helping organizations enhance their FileNet investment.

enChoice is a Proud Gold IBM Business Partner

Our results speak
for themselves

Having measured customer satisfaction on a quarterly basis since 2003, our Managed Services have consistently achieved an average satisfaction rating of 9.5 out of a possible 10 points.

Our results speak
for themselves

Having measured customer satisfaction on a quarterly basis since 2003, our Managed Services have consistently achieved an average satisfaction rating of 9.5 out of a possible 10 points.

9.5

out of 10 Customer
Satifaction Rating

Fast & Easy

“Whenever I have a problem, everyone I deal with understands what I’m saying and always knows what to do to resolve the issues as quickly as possible.”

Client Focused

“It’s been a pleasure and great experience. Quite frankly, refreshing to see a company truly dedicated to the clients’ needs, no matter what the size of the company.”

Quality Matters

“The level of expertise, professionalism, and communication that enChoice brings to the table is exactly what we need.”

Extra Mile

“Your technician is so good that he fixed the problem before I even knew we had one! That is talent!”

24/7

“The service is always superb, I can call anytime with different questions and can always be helped.”

Minimal Downtime

“Very good service as always. Issue was resolved with minimal downtime for our imaging department. Technician was very knowledgeable and very efficient.”

Fast & Easy

“Whenever I have a problem, everyone I deal with understands what I’m saying and always knows what to do to resolve the issues as quickly as possible.”

Client Focused

“It’s been a pleasure and great experience. Quite frankly, refreshing to see a company truly dedicated to the clients’ needs, no matter what the size of the company.”

Quality Matters

“The level of expertise, professionalism, and communication that enChoice brings to the table is exactly what we need.”

Extra Mile

“Your technician is so good that he fixed the problem before I even knew we had one! That is talent!”

24/7

“The service is always superb, I can call anytime with different questions and can always be helped.”

Minimal Downtime

“Very good service as always. Issue was resolved with minimal downtime for our imaging department. Technician was very knowledgeable and very efficient.”

Have questions not in the FAQs? Reach out and one of our Solution Specialists can help answer them.

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Frequently Asked Questions

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enChoice AI Enabler?