Solutions

Content
Services

enChoice Content Services empowers your enterprise content for a new era.

With robust solutions that streamline content management and enhance data accessibility, you’ll be positioned to leverage AI technologies to their fullest potential. enChoice Content Services supports your seamless transition to an AI-driven environment, unlocking new efficiencies and fueling opportunities for growth.

The Challenges

Poor User Experience

Vast amount of content makes it difficult to quickly locate, share, and use documents, resulting in productivity decline and poor user experience.

Lost Customers

Gaps in maintaining compliance and meeting security requirements results in fines, damaged reputations, and lost customers.

Lost Opportunites

Information is buried in documents, resulting in poor decision making, productivity decline and lost opportunities.

Reduced Innovation

Managing systems and upgrades are time consuming for IT, causing increased costs and reducing innovation.

Portals

Self-Service Citizen Portal - Streamline service requests and empower citizens with 24/7 real-time process visibility.

Agency Portal - Provide your staff with complete transparency and a unified interface for approvel tasks.

Case Management

Automation is the key to improving citizen request management which involve multiple people, documents, processes, policies and requirements. Our case management solution automates the entire process.

Integration

Our Citizen Services for Government Solution is designed to seamlessly connect with your agency’s technology platforms as well as accross other external agencies and providers.

Digital Content

Reduce or eliminate paper-based, manual processing by encourgaing citizens to submit requests online as digital content that is stored, shared and managed in a secure centalized repository.

enChoice is 100% Focused on  Fueling Your Enterprise Content

Benefit from our  Experience

For the last 30 years, we have helped over 800 organizations world-wide improve their business processes with enterprise content automation.

Get the Most out of  Your Investment

Whether it’s implementing a new solution or maximizing the performance of your current platform, we’ll help you achieve your business goals.

Partner with a Leader  in Enterprise Content

enChoice is IBM Gold Business Partner, and our SME’s have extensive certifications in IBM Cloud Pak for Business Automation.

Profit from Our Deep  Domain Expertise

Our employes average 15+ years in the Business Content Automation space with deep domain expertise in IBM CloudPak for Business Automation.

Reach your Business  Goals Faster

enChoice has developed KwikNAV accelerators for the IBM Cloud Pak for Business Automation suite that allow you to get to where you want to go, faster.

Focus on your  Bottom Line

enChoice Managed Services allow your internal resources to focus on the strategic initiatives that are critical to your business success.

Content  Services

As a Gold IBM Business Partner for over 30   years, enChoice will help you  maximize the value of your investment.

IBM Cloud Pak® for Business Automation

enChoice implements and supports the full set of integrated IBM content services components designed to automate work and accelerate your business growth.

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IBM FileNet

enChoice IBM FileNet is a versatile, comprehensive content services solution that is the foundation for IBM Cloud Pak® for Business Automation.

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IBM Content Manager OnDemand (CMOD)

Capture outbound statements and correspondence with powerful archive, search and retrieval capabilities.

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KwikNAV by enChoice

KwikNAV by enChoice is a suite of accelerators for your IBM CloudPak for Business Automation systems, designed to maximize your companies operational efficiency, productivity, and compliance.

Learn More

enChoice and IBM

Our deep expertise includes architecting, designing, installing, upgrading, migrating, and administering CP4BA environments.

  • IBM FileNet P8
  • IBM Datacap
  • IBM Content Manager OnDemand (CMOD)
  • IBM CM8
  • IBM Business Automation Workflow (BAW)
  • IBM Enterprise Records (IER)
  • IBM Content Navigator (ICN)
  • IBM Robotic Process Automation (RPA)

Content services is  used across industries

Insurance

  • Policy underwriting
  • Property and casualty claims
  • Life insurance
  • Attending physician reports
  • Appraisals
  • Enrollment
  • Investigations
  • Agents and brokers
  • Fraud investigations

Healthcare

  • Medical claims
  • Health records
  • Attending physician reports
  • Explanation of Benefits
  • Enrollment
  • Prescription processing
  • Genetic testing
  • Pharmaceutical drug submission
  • Patient onboarding and discharge

Government

  • Benefits management
  • Social services eligibility
  • Tax processing
  • Permits and licenses
  • Program enrollment
  • Task management

Banking

  • Account opening
  • Loan processing
  • Cross sell/upsell
  • Account servicing
  • Branch automation
  • Investment Banking
  • Trade finance
  • Self-service customer Statements
  • Investment reports
  • Mobile banking
  • Fraud investigations

Energy & Utilities

  • Account Opening
  • Permits & Planning
  • Operator qualifications
  • Maintenance testing
  • Correspondence
  • Customer bills online
  • Regulatory reporting
  • Compliance

Retail

  • Seasonal employee onboarding
  • Product sourcing
  • Product Recalls
  • Shop lifting
  • Call centers and complaints
  • Advertisement management

Cross Industry

  • Accounts Payable
  • HR files
  • Employee on-boarding
  • Correspondence
  • Collaborative authoring
  • Records management
  • Contracts management
  • Legal
  • Call centers
  • Complaints management
  • Regulatory & Compliance

Telecom

  • Customer bills online
  • Mobile account opening
  • Video management
  • Cell tower repairs
  • Real estate

Why Choose enChoice and
IBM CloudPak for Business
Automation (CP4BA)?

30

Thirty years of experience

80%

Up to 80% boost in productivity with CP4BA. *

395%

395% return on investment (ROI) with CP4BA. *

* ”The Total Economic Impact™ Of IBM Cloud Pak For Business Automation.” Forrester, July 2022

IBM CloudPak for Business Automation (CP4BA) Features

Content Services

Collect, enrich, manage and govern enterprise content so it can be deployed efficiently accross any cloud and within any application.

Intelligent Capture

Automate and simplify the conversation of unstructured content into valuable data from both paper and digital documents and images.

Workflow

Run your business by automating case and process workflows to reduce or eliminate time-consuming tasks.

Decision Management

Make precise and personalized decisions by creating and managing your business rules and managing your business rules independently from applications and processes.

Robotic Process Automation

Automate business and IT processes at scale with software robots that act on AI insights to complete tasks with no lag time.

Lifecycle and Information Governance

Establish a structured, compliant, and organized environment essential for effective AI model training and decision-making.

Content Services

Collect, enrich, manage and govern enterprise content so it can be deployed efficiently accross any cloud and within any application.

Intelligent Capture

Automate and simplify the conversation of unstructured content into valuable data from both paper and digital documents and images.

Workflow

Run your business by automating case and process workflows to reduce or eliminate time-consuming tasks.

Decision Management

Make precise and personalized decisions by creating and managing your business rules and managing your business rules independently from applications and processes.

Robotic Process Automation

Automate business and IT processes at scale with software robots that act on AI insights to complete tasks with no lag time.

Lifecycle and Information Governance

Establish a structured, compliant, and organized environment essential for effective AI model training and decision-making.

enChoice and FileNet

enChoice is a Gold IBM Business Partner that will help you get the most out your IBM FileNet investment.

IBM FileNet is a flexible, full-featured content services solution that uses AI to deliver deep insights from your structured and unstructured content.

enChoice provides expert cloud, on-prem and hybrid implementations and was the first and is the largest, top-rated IBM FileNet Primary Support Provider (PSP).

FileNet Benefits

Greater Efficiency

Access content where it’s needed most. Quickly search documents across the enterprise to access the most relevant content.

Improved Productivity

Streamline processes to accelerate customer approvals, payments, verifications, etc. and reduce case management times and handle large volumes of documents to deliver results quickly.

Unified Content

Apply unified governance processes across repositories and file shares from a single, comprehensive, and scalable solution.

KwikNAV Solutions

Maximize your operational efficiency, productivity, and compliance with enChoice’s KwikNAV suite of solutions for IBM FileNet.

Mission Critical Support

You can rest easy with 24/7/365 Mission Critical Support and 1-hour response time to sustain high availability of your business-critical Content Services applications.

Learn More

Real Time Monitoring & Reporting

Real-time application monitoring 24x7x365 with Active Insight into your application health.

Learn More

Application Administration

Let our application administration experts augment your staff, so your internal resources can focus on new applications and solutions.

Learn More

Upgrade Protection

Avoid unplanned and unbudgeted vendor upgrades and enjoy a predictable cost of ownership.

Learn More

Information Governance

Our IBM FileNet solutions minimize operational impact, offer intuitive interfaces, and include a comprehensive maturity assessment base don ARMA International’s best practices.

Learn More

Technical Account Management

enChoice Technical Account Managers develop a deep understanding of your environments and applications.

Learn More

Fast & Easy

“It’s been a pleasure and great experience. Quite frankly refreshing to see a company truly dedicated to the clients’ needs, no matter what the size of the company.”

Client Focused

“It’s been a pleasure and great experience. Quite frankly refreshing to see a company truly dedicated to the clients’ needs, no matter what the size of the company.”

Quality Matters

“It’s been a pleasure and great experience. Quite frankly refreshing to see a company truly dedicated to the clients’ needs, no matter what the size of the company.”

Extra Mile

“It’s been a pleasure and great experience. Quite frankly refreshing to see a company truly dedicated to the clients’ needs, no matter what the size of the company.”

24/7

“It’s been a pleasure and great experience. Quite frankly refreshing to see a company truly dedicated to the clients’ needs, no matter what the size of the company.”

Minimal Downtime

“It’s been a pleasure and great experience. Quite frankly refreshing to see a company truly dedicated to the clients’ needs, no matter what the size of the company.”

enChoice Managed Services for IBM FileNet

enChoice Managed Services was the first and is the largest, top-rated IBM Primary Support Provider (PSP).

enChoice Managed Services for IBM FileNetP8 provides “Predictable Cost of Ownership” around managing content retention in your FileNet P8 repository.

The Benefits

  • Upgrade Protection for IBM FileNet P8
  • 24/7/365 Mission Critical Support
  • Total application administration
  • Comprehensive monitoring & reporting
  • Complete Content Lifecycle Management (CLM)

Moving IBM FileNet to the Cloud

enChoice Cloud Services ensures your information assets are secured in the cloud. Our hosting providers and security offerings provide the reliability, scalability, and flexibility required to maintain business continuity and protect your assets.

  • Established practices to configure and migrate your environment to meet compliance requirements
  • Best practice installation and configuration of each environment
  • Performance tuning as needed of the application, application server, and database
  • Faster and more efficient troubleshooting and resolution due to detailed understanding of the system
  • enChoice Cloud Services hosting providers include IBM Cloud, ARMOR, Amazon Web Services and Azure.
enChoice Cloud Services hosting providers:

Content Lifecycle Management for IBM FileNet

enChoice's Content Lifecycle Management (CLM) solution is a full-featured add-on to FileNet P8 versions 5.5 and later, that makes retention management intuitive and cost-effective.

enChoice’s Content Lifecycle solution complements FileNet Content Platform Engine (CPE) and IBM Content Navigator (ICN).

  • A Content Navigator plug-in provides the front-end services, so its handling is very easy and intuitive.
  • From the Content Navigator UI reports, approvals, deletions, and holds are managed seamlessly.
  • The background processing in FileNet is controlled and executed by the CLM Service Manager, which is part of the solution. No additional code or components required!

IBM FileNet Webinars & Videos

Videos and Webinars

Predictable Costs of OwnershipThrough Managed Services

IBM’s Sub-Capacity Licensing Updates - What You Need to Know

Your Free Guide to Mapping Out Your Businesses AI Journey

enChoice KwikNAV Solutions for IBM FileNet

KwikNAV by enChoice

KwikNAV by enChoice is a suite of accelerators for your IBM CloudPak for Business Automation systems, designed to maximize your operational efficiency, productivity, and compliance.

KwikNAV Integrator

KwikNAV Integrator is your fast track to seamless FileNet integration with your business systems. By harnessing REST operations, it removes the need for complex coding or deep knowledge of FileNet’s backend. With just a few simple API calls, KwikNAV Integrator streamlines the integration process, reducing project timelines and saving you both time and resources.

The Benefits

  • Search for content using metadata
  • Download content
  • Utilize to read annotations
  • Multiple authentication mechanisms (Single Sign-On capable, SPNEGO and Basic Authentication)
  • Logging and error handling
  • Supports External data sources
  • Multi-Tab Viewer – view multiple related documents simultaneously
  • Developers interface with simple HTTP operations
  • All IBM viewer functionality and security are retained

KwikNAV Files

With KwikNAV Files, business users can import, export, and transform large volumes of documents in FileNet—no IT needed. Schedule jobs, run them unattended, or perform tasks on the fly.

The Benefits

  • Easily perform complex document imports and exports
  • Off the shelf solution maintained by enChoice:
    • On-going support
    • Compatibility with FileNet versions
  • Designed for use by Business Analysts
  • Cost savings/efficiency
  • Enhances regulatory compliance

KwikNAV Data

KwikNAV Data simplifies adding and searching documents in FileNet by connecting system-of-record data across your enterprise. It streamlines IBM Content Navigator integration with external data sources, leveraging EDS capabilities for a seamless user experience.

The Benefits

  • Highly Flexible
  • UI Configuration
  • Dynamic Choice List
  • Parent-Child Field Relationship
  • Multiple Parent-Child Field Relationship
  • Dynamic Data Lookup
  • Dynamic Field Metadata Manipulation

KwikNAV Physical Records

KwikNAV Physical Records enables seamless management of physical records alongside electronic content in IBM FileNet. It helps track, manage, and locate physical records across multiple locations through IBM Content Navigator integration.

The Benefits

  • Seamless Integration
  • Library Functions
  • Multiple Requests
  • Barcode Driven
  • File Clerk Focused
  • File Room Management
  • Desktop and Mobile Ready
  • Multiple Locations

Trusted by the biggest and brightest.

Our industry-leading solutions make information smarter and more accessible to the most successful companies in the world.

Schedule a demo

IBM Content Manager OnDemand (CMOD)

Harness AI's full potential to improve operations, enhance decision making and gain a competitive edge.

In today's fast paced business environment, the ability to quickly adapt to changes is crucial. IBM Content Manager on Demand empowers you to leverage the full potential of your data archives for strategic growth and innovation.

Whether you’re targeting a new deployment, migrating from an old legacy solution, or if you already have IBM Content Manager On Demand deployed, we can help you integrate with AI technologies to enable advanced data analytics, machine learning and natural language processing capabilities.

CMOD: Cross-Industry Use Cases

IBM CMOD lets you to design and implement solutions that align with operational goals and compliancy requirements.

Finance

In the financial services sector, Content Manager OnDemand is used to manage vast amounts of transactional documents such as statements, invoices, and account records. IBM CMOD enables organizations to effectively capture, store, and retrieve documents to comply with regulatory requirements, facilitate audits and improve customer services through quick access to financial information.

Insurance

IBM Content Manager OnDemand facilitates fast claims processing, underwriting, and policy administration by providing instant access to relevant documents. It also helps insurers comply with regulatory requirements and reduce the risk of litigation through proper document retention and management.

Healthcare

Healthcare organizations leverage Content Manager OnDemand to manage patient records, medical images, insurance claims and other healthcare related documents .Insurance companies utilize Content Manager OnDemand to manage policy documents, claims reports, correspondence, and other documents critical to their operations.

Retail and Manufacturing

IBM Content Manager OnDemand helps streamline utility operations providing quick access to critical documents for customer service inquiries, regulatory compliance, and asset management.

Utilities

In retail and manufacturing industries, Content Manager OnDemand is used to manage documents related to product specifications, supply chain management, invoices, purchase orders, and customer communications. Utilities and energy companies utilize Content Manager OnDemand to manage such as meter reading, service agreements, regulatory filings, and maintenance records.

Finance

In the financial services sector, Content Manager OnDemand is used to manage vast amounts of transactional documents such as statements, invoices, and account records. IBM CMOD enables organizations to effectively capture, store, and retrieve documents to comply with regulatory requirements, facilitate audits and improve customer services through quick access to financial information.

Insurance

IBM Content Manager OnDemand facilitates fast claims processing, underwriting, and policy administration by providing instant access to relevant documents. It also helps insurers comply with regulatory requirements and reduce the risk of litigation through proper document retention and management.

Healthcare

Healthcare organizations leverage Content Manager OnDemand to manage patient records, medical images, insurance claims and other healthcare related documents Insurance companies utilize Content Manager OnDemand to manage policy documents, claims reports, correspondence, and other documents critical to their operations.

Retail and Manufacturing

In retail and manufacturing industries, Content Manager OnDemand is used to manage documents related to product specifications, supply chain management, invoices, purchase orders, and customer communications. Utilities and energy companies utilize Content Manager OnDemand to manage such as meter reading, service agreements, regulatory filings, and maintenance records.

Utilities

IBM Content Manager OnDemand helps streamline utility operations providing quick access to critical documents for customer service inquiries, regulatory compliance, and asset management.

Fast & Easy

“It’s been a pleasure and great experience. Quite frankly refreshing to see a company truly dedicated to the clients’ needs, no matter what the size of the company.”

Client Focused

“It’s been a pleasure and great experience. Quite frankly refreshing to see a company truly dedicated to the clients’ needs, no matter what the size of the company.”

Quality Matters

“It’s been a pleasure and great experience. Quite frankly refreshing to see a company truly dedicated to the clients’ needs, no matter what the size of the company.”

Extra Mile

“It’s been a pleasure and great experience. Quite frankly refreshing to see a company truly dedicated to the clients’ needs, no matter what the size of the company.”

24/7

“It’s been a pleasure and great experience. Quite frankly refreshing to see a company truly dedicated to the clients’ needs, no matter what the size of the company.”

Minimal Downtime

“It’s been a pleasure and great experience. Quite frankly refreshing to see a company truly dedicated to the clients’ needs, no matter what the size of the company.”

IBM Content Manager OnDemand (CMOD)

Boost efficiency. Increase profitability.

IBM Content Manager OnDemand provides the flexibility and scalability needed to respond to the evolving market demands and regulatory requirements.

Access to real time data and advanced analytics enables business to make more informed data driven decisions, optimized business processes, and improved customer satisfaction.

Learn More

AI is no longer a futuristic concept, it's a reality that's already transforming businesses.

80%

Over 80% of companies are already utilizing AI to automate repetitive tasks, analyze data, and identify trends.

Is Your Legacy Enterprise Archive Platform AI-Ready?

By migrating to a modern enterprise archive platform like IBM Content Manager on Demand, you can unlock the hidden potential within your data archives.

Let’s Talk

Problem: Accessing Data

Legacy systems hinder data access and analysis due to outdated retrieval capabilities and siloed data, limiting strategic decision-making and competitive advantage.

Problem: Outdated Infrastructure

Outdated legacy systems are costly, hard to maintain, and pose risks due to limited scalability and performance. Supporting these systems requires scarce, expensive expertise, diverting resources from innovation and growth.

Problem: Vendor Locking

Legacy systems lock you into a single vendor, limiting flexibility and making integration with new technologies difficult. This dependency drives up costs, reduces negotiating power, and hampers competitiveness in a fast-paced market.

Problem: Inflexibility

Legacy systems are inflexible and struggle to meet modern business needs, often requiring costly and time-consuming customizations. Their rigidity hinders your ability to quickly respond to customer demands, market trends, and regulatory changes, impacting competitiveness.

Problem: Data Volume

Legacy systems struggle with high data volumes, causing performance bottlenecks and slow processing. They also may not support diverse data types, complicating integration for AI analysis.

Problem: Data Velocity

Legacy systems often can't process data in real time, leading to outdated information and less accurate AI-driven decisions.

Problem: Data Silos

Data silos in legacy systems limit AI analysis by keeping information isolated. Upgrading to a modern platform unlocks AI's potential, enhancing operations, decision-making, and competitiveness.

Mission Critical Support

You can rest easy with 24/7/365 Mission Critical Support and 1-hour response time to sustain high availability of your business-critical Content Services applications.

Learn More

Real Time Monitoring & Reporting

Real-time application monitoring 24x7x365 with Active Insight into your application health.

Learn More

Application Administration

Let our application administration experts augment your staff, so your internal resources can focus on new applications and solutions.

Learn More

Upgrade Protection

Avoid unplanned and unbudgeted vendor upgrades and enjoy a predictable cost of ownership.

Learn More

Information Governance

Our IBM FileNet solutions minimize operational impact, offer intuitive interfaces, and include a comprehensive maturity assessment base don ARMA International’s best practices.

Learn More

Technical Account Management

enChoice Technical Account Managers develop a deep understanding of your environments and applications.

Learn More

Fast & Easy

“It’s been a pleasure and great experience. Quite frankly refreshing to see a company truly dedicated to the clients’ needs, no matter what the size of the company.”

Client Focused

“It’s been a pleasure and great experience. Quite frankly refreshing to see a company truly dedicated to the clients’ needs, no matter what the size of the company.”

Quality Matters

“It’s been a pleasure and great experience. Quite frankly refreshing to see a company truly dedicated to the clients’ needs, no matter what the size of the company.”

Extra Mile

“It’s been a pleasure and great experience. Quite frankly refreshing to see a company truly dedicated to the clients’ needs, no matter what the size of the company.”

24/7

“It’s been a pleasure and great experience. Quite frankly refreshing to see a company truly dedicated to the clients’ needs, no matter what the size of the company.”

Minimal Downtime

“It’s been a pleasure and great experience. Quite frankly refreshing to see a company truly dedicated to the clients’ needs, no matter what the size of the company.”

We Solve Your Legacy Enterprise Problem by Making Migrating Simple

Migrating from a legacy system to IBM Content Manager OnDemand (CMOD) doesn't have to be daunting.

enChoice is a go-to partner for IBM CMOD migrations. Our team boasts over two hundred years of combined experience in IBM CMOD, enabling us to tackle challenges with confidence and efficiency. Bringing industry leading knowledge and best practices to the table, we offer a meticulous auditing process from start to finish ensuring seamless transition and providing clients with peace of mind.

Our Expert IBM CMOD Migration Process

Step 1Discovery

Data analysis and benchmarking are essential for understanding the current system, data types, business use cases, and security during the discovery phase.

Step 2Extraction

In this phase, we determine the best method to extract content, execute it, and provide actionable data insights during migration, with opportunities to enrich data when possible.

Step 3Loading

During this phase, we insert or load documents metadata and resources into the target Content Manager OnDemand system and ensure that fidelity and accessibility are attained.

Step 4Auditing

Throughout the entire process the documents must be tracked to ensure that all information is accounted for and that reports are available for auditing purposes within IBM Content Manager OnDemand.

Step 1Discovery

Data analysis and benchmarking are essential for understanding the current system, data types, business use cases, and security during the discovery phase.

Step 2Extraction

In this phase, we determine the best method to extract content, execute it, and provide actionable data insights during migration, with opportunities to enrich data when possible.

Step 3Loading

During this phase, we insert or load documents metadata and resources into the target Content Manager OnDemand system and ensure that fidelity and accessibility are attained.

Step 4Auditing

Throughout the entire process the documents must be tracked to ensure that all information is accounted for and that reports are available for auditing purposes within IBM Content Manager OnDemand.

Global IBM Content Manager OnDemand (CMOD) Education

OnDemand University offered by CMODSkills, an IBM-authorized Content Manager OnDemand (CMOD) education provider, offers training courses for new and experienced CMOD users who want to learn how to get the most from their CMOD systems.

Learn More

IBM Content Manager OnDemand  Webinars & Videos

Videos and Webinars

Predictable Costs of OwnershipThrough Managed Services

IBM’s Sub-Capacity Licensing Updates - What You Need to Know

Your Free Guide to Mapping Out Your Businesses AI Journey

enChoice Expert Professional  Services for IBM FileNet & CMOD

Content & Data Migration

Whether you are moving your content to the cloud, or upgrading to a more modern platform, enChoice offers end-to-end solutions to make your FileNet or CMOD migration easy!

Platform Implementation & Upgrade

By leveraging best practices and deep industry expertise, we ensure expert installation, configuration, and upgrade of your IBM FileNet or CMOD system.

Content Platform Performance Assessment

Optimize resources, enhance user experience, and ensure your IBM FileNet or CMOD system scales for future demands. Our assessment identifies improvements to boost responsiveness and align with your evolving business needs.

Information Governance & Records Management

Information Governance playing a critical role when implementing AI technologies - ensuring the quality, compliance, security, transparency and ethical use of data. Learn how an Information Governance Maturity Assessment can benefit your organization.

Mission Critical Support

You can rest easy with 24/7/365 Mission Critical Support and 1-hour response time to sustain high availability of your business-critical Content Services applications.

Learn More

Real Time Monitoring & Reporting

Real-time application monitoring 24x7x365 with Active Insight into your application health.

Learn More

Application Administration

Let our application administration experts augment your staff, so your internal resources can focus on new applications and solutions.

Learn More

Upgrade Protection

Avoid unplanned and unbudgeted vendor upgrades and enjoy a predictable cost of ownership.

Learn More

Information Governance

Our IBM FileNet solutions minimize operational impact, offer intuitive interfaces, and include a comprehensive maturity assessment base don ARMA International’s best practices.

Learn More

Technical Account Management

enChoice Technical Account Managers develop a deep understanding of your environments and applications.

Learn More

Fast & Easy

“It’s been a pleasure and great experience. Quite frankly refreshing to see a company truly dedicated to the clients’ needs, no matter what the size of the company.”

Client Focused

“It’s been a pleasure and great experience. Quite frankly refreshing to see a company truly dedicated to the clients’ needs, no matter what the size of the company.”

Quality Matters

“It’s been a pleasure and great experience. Quite frankly refreshing to see a company truly dedicated to the clients’ needs, no matter what the size of the company.”

Extra Mile

“It’s been a pleasure and great experience. Quite frankly refreshing to see a company truly dedicated to the clients’ needs, no matter what the size of the company.”

24/7

“It’s been a pleasure and great experience. Quite frankly refreshing to see a company truly dedicated to the clients’ needs, no matter what the size of the company.”

Minimal Downtime

“It’s been a pleasure and great experience. Quite frankly refreshing to see a company truly dedicated to the clients’ needs, no matter what the size of the company.”

Explore Our Managed Services

Our industry-leading solutions make information smarter and more accessible to the most successful companies in the world.

Mission Critical Support

You can rest easy with 24/7/365 Mission Critical Support and 1-hour response time to sustain high availability of your business-critical Content Services applications.

Learn More

Mission Critical Support

We ensure your system’s availability, performance, regulatory compliance, and mitigate the risks of resource loss. Our Mission Critical Support provides a single point of contact, primary and secondary support engineers, and a dedicated certified staff. We also provide:

  • Patch Management
  • Process Management Repository (PMR) Review
  • Response & Resolution time tracking
  • Optional Custom Application Support

Real-Time Monitoring & Reporting

Real-time application monitoring 24x7x365 with Active Insight into your application health.

Learn More

Real-Time Monitoring & Reporting

Leave the constant monitoring of your system and resources to us, so you can focus on other important business objectives. Improve performance and reduce system interruptions with automated error alerts, health status notifications, and proactive issue resolution. We also offer SLA compliance monitoring and reporting in addition to optional services such as:

  • User Analytics and Monitoring of Remote Users
  • Advanced Security Monitoring for Hosted Environments

Application Administration

Let our application administration experts augment your staff, so your internal resources can focus on new applications and solutions.

Learn More

Application Administration

Our Application Administration services provide agile responses to your ever-evolving business needs. We ensure your system's availability, performance, and regulatory compliance, so you can focus on what matters most.

Enjoy peace of mind with our proactive and on-demand administration, expertly managing configuration and definition changes to keep your operations running smoothly and efficiently. Let us handle the complexities, ensuring your systems are always optimized and compliant, empowering your business to thrive.

Upgrade Protection

Avoid unplanned and unbudgeted vendor upgrades and enjoy a predictable cost of ownership.

Learn More

Upgrade Protection

Ensure your systems are always in compliance and up-to-date with enChoice Upgrade Protection. Our methodology minimizes operational impact while keeping your systems aligned with vendor support policies and regulatory requirements.

Available for IBM FileNet, IBM Content Manager OnDemand (CMOD), IBM Datacap, and Tungsten Automation, Upgrade Protection ensures seamless patching and updates, so you can focus on driving your business forward.

Information Governance

Our IBM FileNet solutions minimize operational impact, offer intuitive interfaces, and include a comprehensive maturity assessment based on ARMA International’s best practices.

Learn More

Information Governance

Enhance your content management with our Content Lifecycle Management (CLM) solution for IBM FileNet. We provide secure, compliant approval processes for content deletion, event-based retention management, retention policy mapping, ongoing support, and configurable reports.

Want to refine your Information Governance strategy? Our Information Governance Maturity Assessment, based on ARMA International’s best practices, offers a clear snapshot of your organization's current IG status and helps fine-tune your future strategy.

Technical Account
Management

enChoice Technical Account Managers develop a deep understanding of your environments and applications.

Learn More

Technical Account Management

Our Technical Account Managers (TAMs) become trusted advisors, deeply understanding your environments and applications. They develop strong technical relationships with your team, serving as a single point of escalation for all technical questions and issues.

TAMs provide consistent, ongoing communication by attending weekly calls and key meetings, ensuring seamless issue resolution and proactive support.

Mission Critical Support

You can rest easy with 24/7/365 Mission Critical Support and 1-hour response time to sustain high availability of your business-critical Content Services applications.

Learn More

Real-Time Monitoring & Reporting

Real-time application monitoring 24x7x365 with Active Insight into your application health.

Learn More

Application Administration

Let our application administration experts augment your staff, so your internal resources can focus on new applications and solutions.

Learn More

Upgrade Protection

Avoid unplanned and unbudgeted vendor upgrades and enjoy a predictable cost of ownership.

Learn More

Information Governance

Our IBM FileNet solutions minimize operational impact, offer intuitive interfaces, and include a comprehensive maturity assessment base don ARMA International’s best practices.

Learn More

Technical Account Management

enChoice Technical Account Managers develop a deep understanding of your environments and applications.

Learn More

Fast & Easy

“It’s been a pleasure and great experience. Quite frankly refreshing to see a company truly dedicated to the clients’ needs, no matter what the size of the company.”

Client Focused

“It’s been a pleasure and great experience. Quite frankly refreshing to see a company truly dedicated to the clients’ needs, no matter what the size of the company.”

Quality Matters

“It’s been a pleasure and great experience. Quite frankly refreshing to see a company truly dedicated to the clients’ needs, no matter what the size of the company.”

Extra Mile

“It’s been a pleasure and great experience. Quite frankly refreshing to see a company truly dedicated to the clients’ needs, no matter what the size of the company.”

24/7

“It’s been a pleasure and great experience. Quite frankly refreshing to see a company truly dedicated to the clients’ needs, no matter what the size of the company.”

Minimal Downtime

“It’s been a pleasure and great experience. Quite frankly refreshing to see a company truly dedicated to the clients’ needs, no matter what the size of the company.”

System HealthChecks

Are your Capture and Content Management systems running at optimal performance? Answer a few questions and get a custom report on the health of your systems.

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Our results speak
for themselves

Having measured customer satisfaction on a quarterly basis since 2003, our Managed Services have consistently achieved an average satisfaction rating of 9.5 out of a possible 10 points.

Our results speak
for themselves

Having measured customer satisfaction on a quarterly basis since 2003, our Managed Services have consistently achieved an average satisfaction rating of 9.5 out of a possible 10 points.

9.5

out of 10 Customer
Satifaction Rating

Fast & Easy

“Whenever I have a problem everyone I deal with understands what I’m saying and always knows what to do to resolve the issues as quickly as possible.”

Client Focused

“It’s been a pleasure and great experience. Quite frankly refreshing to see a company truly dedicated to the clients’ needs, no matter what the size of the company.”

Quality Matters

“The level of expertise, professionalism, and communication that enChoice brings to the table is exactly what we need.”

Extra Mile

“Your technician is so good that he fixed the problem before I even knew we had one! That is talent!”

24/7

“The service is always superb, I can call anytime with different questions and can always be helped.”

Minimal Downtime

“Very good service as always. Issue was resolved with minimal downtime for our imaging department. Technician was very knowledgeable and very efficient.”

Fast & Easy

“Whenever I have a problem everyone I deal with understands what I’m saying and always knows what to do to resolve the issues as quickly as possible.”

Client Focused

“It’s been a pleasure and great experience. Quite frankly refreshing to see a company truly dedicated to the clients’ needs, no matter what the size of the company.”

Quality Matters

“The level of expertise, professionalism, and communication that enChoice brings to the table is exactly what we need.”

Extra Mile

“Your technician is so good that he fixed the problem before I even knew we had one! That is talent!”

24/7

“The service is always superb, I can call anytime with different questions and can always be helped.”

Minimal Downtime

“Very good service as always. Issue was resolved with minimal downtime for our imaging department. Technician was very knowledgeable and very efficient.”

Case Study

Just 3 months to build a game-changing solution.

enChoice’s intelligent process automation solutions seamlessly connects your content across systems and workflows to improve efficiency and empower your employees to do more meaningful work.

Let’s Talk About Your Next Success Story

Have questions not in the FAQs? Reach out and one of our Solution Specialists can help answer them.

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Frequently Asked Questions

Still Have Questions
About enChoice Content Services?