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Solutions

IBM
Cloud Pak

Delivering end-to-end solutions for IBM Cloud Pak Business Automation

enChoice is a Gold IBM Business Partner with three decades of experience in IBM Cloud Pak for Business Automation (CP4BA) suite including document capture, content management, business process automation, decision management, and robotic process automation.

What is IBM CloudPak for Business Automation (CP4BA)?

IBM CP4BA is a modular suite of content-driven applications designed to automate the entire content lifecycle.

enChoice and IBM

Our deep expertise includes architecting, designing, installing, upgrading, migrating, and administering CP4BA environments.

  • IBM FileNet P8
  • IBM Datacap
  • IBM Content Manager OnDemand (CMOD)
  • IBM CM8
  • IBM Business Automation Workflow (BAW)
  • IBM Enterprise Records (IER)
  • IBM Content Navigator (ICN)
  • IBM Robotic Process Automation (RPA)

Why Choose enChoice and
IBM Cloud Pak for Business
Automation (CP4BA)?

30

Thirty years of experience

80%

Up to 80% boost in productivity with CP4BA. *

395%

395% return on investment (ROI) with CP4BA. *

* ”The Total Economic Impact™ Of IBM Cloud Pak For Business Automation.” Forrester, July 2022

IBM CloudPak for Business Automation (CP4BA) Features

Content Services

Collect, enrich, manage and govern enterprise content so it can be deployed efficiently accross any cloud and within any application.

Intelligent Capture

Automate and simplify the conversation of unstructured content into valuable data from both paper and digital documents and images.

Workflow

Run your business by automating case and process workflows to reduce or eliminate time-consuming tasks.

Decision Management

Make precise and personalized decisions by creating and managing your business rules and managing your business rules independently from applications and processes.

Robotic Process Automation

Automate business and IT processes at scale with software robots that act on AI insights to complete tasks with no lag time.

Lifecycle and Information Governance

Establish a structured, compliant, and organized environment essential for effective AI model training and decision-making.

Content Services

Collect, enrich, manage and govern enterprise content so it can be deployed efficiently accross any cloud and within any application.

Intelligent Capture

Automate and simplify the conversation of unstructured content into valuable data from both paper and digital documents and images.

Workflow

Run your business by automating case and process workflows to reduce or eliminate time-consuming tasks.

Decision Management

Make precise and personalized decisions by creating and managing your business rules and managing your business rules independently from applications and processes.

Robotic Process Automation

Automate business and IT processes at scale with software robots that act on AI insights to complete tasks with no lag time.

Lifecycle and Information Governance

Establish a structured, compliant, and organized environment essential for effective AI model training and decision-making.

Trusted by the biggest and brightest.

Our industry-leading solutions make information smarter and more accessible to the most successful companies in the world.

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AI is no longer a futuristic concept, it's a reality that's already transforming businesses.

80%

Over 80% of companies are already utilizing AI to automate repetitive tasks, analyze data, and identify trends.

Explore Our Managed Services

Our industry-leading solutions make information smarter and more accessible to the most successful companies in the world.

Mission Critical Support

You can rest easy with 24/7/365 Mission Critical Support and 1-hour response time to sustain high availability of your business-critical Content Services applications.

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Mission Critical Support

We ensure your system’s availability, performance, regulatory compliance, and mitigate the risks of resource loss. Our Mission Critical Support provides a single point of contact, primary and secondary support engineers, and a dedicated certified staff. We also provide:

  • Patch Management
  • Process Management Repository (PMR) Review
  • Response & Resolution time tracking
  • Optional Custom Application Support

Real-Time Monitoring & Reporting

Real-time application monitoring 24x7x365 with Active Insight into your application health.

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Real-Time Monitoring & Reporting

Leave the constant monitoring of your system and resources to us, so you can focus on other important business objectives. Improve performance and reduce system interruptions with automated error alerts, health status notifications, and proactive issue resolution. We also offer SLA compliance monitoring and reporting in addition to optional services such as:

  • User Analytics and Monitoring of Remote Users
  • Advanced Security Monitoring for Hosted Environments

Application Administration

Let our application administration experts augment your staff, so your internal resources can focus on new applications and solutions.

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Application Administration

Our Application Administration services provide agile responses to your ever-evolving business needs. We ensure your system's availability, performance, and regulatory compliance, so you can focus on what matters most.

Enjoy peace of mind with our proactive and on-demand administration, expertly managing configuration and definition changes to keep your operations running smoothly and efficiently. Let us handle the complexities, ensuring your systems are always optimized and compliant, empowering your business to thrive.

Upgrade Protection

Avoid unplanned and unbudgeted vendor upgrades and enjoy a predictable cost of ownership.

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Upgrade Protection

Ensure your systems are always in compliance and up-to-date with enChoice Upgrade Protection. Our methodology minimizes operational impact while keeping your systems aligned with vendor support policies and regulatory requirements.

Available for IBM FileNet, IBM Content Manager OnDemand (CMOD), IBM Datacap, and Tungsten Automation, Upgrade Protection ensures seamless patching and updates, so you can focus on driving your business forward.

Information Governance

Our IBM FileNet solutions minimize operational impact, offer intuitive interfaces, and include a comprehensive maturity assessment based on ARMA International’s best practices.

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Information Governance

Enhance your content management with our Content Lifecycle Management (CLM) solution for IBM FileNet. We provide secure, compliant approval processes for content deletion, event-based retention management, retention policy mapping, ongoing support, and configurable reports.

Want to refine your Information Governance strategy? Our Information Governance Maturity Assessment, based on ARMA International’s best practices, offers a clear snapshot of your organization's current IG status and helps fine-tune your future strategy.

Technical Account
Management

enChoice Technical Account Managers develop a deep understanding of your environments and applications.

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Technical Account Management

Our Technical Account Managers (TAMs) become trusted advisors, deeply understanding your environments and applications. They develop strong technical relationships with your team, serving as a single point of escalation for all technical questions and issues.

TAMs provide consistent, ongoing communication by attending weekly calls and key meetings, ensuring seamless issue resolution and proactive support.

Mission Critical Support

You can rest easy with 24/7/365 Mission Critical Support and 1-hour response time to sustain high availability of your business-critical Content Services applications.

Learn More

Real-Time Monitoring & Reporting

Real-time application monitoring 24x7x365 with Active Insight into your application health.

Learn More

Application Administration

Let our application administration experts augment your staff, so your internal resources can focus on new applications and solutions.

Learn More

Upgrade Protection

Avoid unplanned and unbudgeted vendor upgrades and enjoy a predictable cost of ownership.

Learn More

Information Governance

Our IBM FileNet solutions minimize operational impact, offer intuitive interfaces, and include a comprehensive maturity assessment base don ARMA International’s best practices.

Learn More

Technical Account Management

enChoice Technical Account Managers develop a deep understanding of your environments and applications.

Learn More

Fast & Easy

“It’s been a pleasure and great experience. Quite frankly refreshing to see a company truly dedicated to the clients’ needs, no matter what the size of the company.”

Client Focused

“It’s been a pleasure and great experience. Quite frankly refreshing to see a company truly dedicated to the clients’ needs, no matter what the size of the company.”

Quality Matters

“It’s been a pleasure and great experience. Quite frankly refreshing to see a company truly dedicated to the clients’ needs, no matter what the size of the company.”

Extra Mile

“It’s been a pleasure and great experience. Quite frankly refreshing to see a company truly dedicated to the clients’ needs, no matter what the size of the company.”

24/7

“It’s been a pleasure and great experience. Quite frankly refreshing to see a company truly dedicated to the clients’ needs, no matter what the size of the company.”

Minimal Downtime

“It’s been a pleasure and great experience. Quite frankly refreshing to see a company truly dedicated to the clients’ needs, no matter what the size of the company.”

System HealthChecks

Are your Capture and Content Management systems running at optimal performance? Answer a few questions and get a custom report on the health of your systems.

Start your  HeathCheck Assessment Now

Our results speak
for themselves

Having measured customer satisfaction on a quarterly basis since 2003, our Managed Services have consistently achieved an average satisfaction rating of 9.5 out of a possible 10 points.

Our results speak
for themselves

Having measured customer satisfaction on a quarterly basis since 2003, our Managed Services have consistently achieved an average satisfaction rating of 9.5 out of a possible 10 points.

9.5

out of 10 Customer
Satifaction Rating

Fast & Easy

“Whenever I have a problem everyone I deal with understands what I’m saying and always knows what to do to resolve the issues as quickly as possible.”

Client Focused

“It’s been a pleasure and great experience. Quite frankly refreshing to see a company truly dedicated to the clients’ needs, no matter what the size of the company.”

Quality Matters

“The level of expertise, professionalism, and communication that enChoice brings to the table is exactly what we need.”

Extra Mile

“Your technician is so good that he fixed the problem before I even knew we had one! That is talent!”

24/7

“The service is always superb, I can call anytime with different questions and can always be helped.”

Minimal Downtime

“Very good service as always. Issue was resolved with minimal downtime for our imaging department. Technician was very knowledgeable and very efficient.”

Fast & Easy

“Whenever I have a problem everyone I deal with understands what I’m saying and always knows what to do to resolve the issues as quickly as possible.”

Client Focused

“It’s been a pleasure and great experience. Quite frankly refreshing to see a company truly dedicated to the clients’ needs, no matter what the size of the company.”

Quality Matters

“The level of expertise, professionalism, and communication that enChoice brings to the table is exactly what we need.”

Extra Mile

“Your technician is so good that he fixed the problem before I even knew we had one! That is talent!”

24/7

“The service is always superb, I can call anytime with different questions and can always be helped.”

Minimal Downtime

“Very good service as always. Issue was resolved with minimal downtime for our imaging department. Technician was very knowledgeable and very efficient.”

Case Study

Just 3 months to build a game-changing solution.

enChoice’s intelligent process automation solutions seamlessly connects your content across systems and workflows to improve efficiency and empower your employees to do more meaningful work.

Let’s Talk About Your Next Success Story

Have questions not in the FAQs? Reach out and one of our Solution Specialists can help answer them.

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Frequently Asked Questions

Still Have Questions
About enChoice Content Services?