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AI-Enabled Document Search and Retrieval for Public Sector

Accelerate Public Service with AI-Powered Content

IBM Content Assistant and enChoice AI-Enabler help state and local government agencies access critical information in documents by making content instantly searchable and actionable with AI, enabling faster decisions, greater transparency, and improved public service delivery.

Introducing IBM Content Assistant for FileNet

IBM Content Assistant for FileNet is an AI-powered solution that empowers users to interact with their FileNet content in a more efficient way. It simplifies the process of gathering relevant information by allowing users to ask natural language questions and generate summaries or find answers across many documents.

IBM Content Assistant enables you to make faster, more informed decisions by quickly locating information that would otherwise be hidden within documents.

IBM Content Assistant for the Government Sector Use Case

The Power of AI in the Public Sector

Government agencies often manage decades’ worth of scanned documents, forms, case files, and correspondence, stored as image-based PDFs and TIFF files. These types of files are unsearchable by AI, making it difficult to quickly retrieve information for public records requests, internal audits, compliance reviews, or policy analysis.

Manual searches are time-consuming, error-prone, and resource-intensive.

Challenges

  • Slow Public Records and Audit Responses
  • Delayed Public Service Delivery
  • High Operational Costs
  • Limited Visibility and Insights

Solution

IBM Content Assistant and enChoice AI Enabler converts both legacy and incoming image-based documents into AI-readable, searchable formats. This enables IBM Content Assistant to search, summarize, and extract information quickly across large content libraries. This reduces manual labor, cuts operational costs, and helps deliver faster public service while saving taxpayer dollars.

Download the Use Case

State and Local Government Agencies That Benefit

HUMAN SERVICES & SOCIAL SERVICES

Streamlines access to case files, benefit applications, and eligibility documents, helping staff quickly find critical information, accelerating services like SNAP, TANF, and Medicaid.

DEPARTMENT OF MOTOR VEHICLES (DMV)

DMV teams can efficiently search and retrieve licensing, registration, and ID-related documents, reducing processing times and improving citizen interactions.port/export records.

PUBLIC RECORDS REQUEST, ARCHIVES, & MANAGEMENT

Enhances the search and retrieval of public records and historical documents, supporting better transparency, faster information request responses, and improved compliance.

LEGAL, COMPLIANCE, AND INVESTIGATIONS

Enables faster review of legal documents, contracts, and investigation files with AI-powered search and summarization, helping agencies act quickly and make informed decisions.

How AI Enabler Works

enChoice AI Enabler prepares your content so you can fully leverage the AI capabilities of IBM Content Assistant, helping organizations enhance their FileNet investment.

Step 1Identification

AI Enabler scans your existing FileNet content, identifying documents that are not in an AI- compatible format.

Step 2Convertion

Documents are converted into a searchable, AI-friendly format.

Step 3AI-enablement

IBM Content Assistant can now search, summarize and interact with the AI-enabled documents.

Watch the Demo:

IBM Content Assistant &
enChoice AI Enabler for FileNet

AI is no longer a futuristic concept, it's a reality that's already transforming businesses.

80%

Over 80% of companies are already utilizing AI to automate repetitive tasks, analyze data, and identify trends.

Improve Public Service Efficiency with AI

Prepare Your FileNet Content for IBM Content Assistant with enChoice AI Enabler

enChoice AI Enabler prepares your content so you can fully leverage the AI capabilities of IBM Content Assistant, helping organizations enhance their FileNet investment.

enChoice is a Proud Gold IBM Business Partner

Our results speak
for themselves

Having measured customer satisfaction on a quarterly basis since 2003, our Managed Services have consistently achieved an average satisfaction rating of 9.5 out of a possible 10 points.

Our results speak
for themselves

Having measured customer satisfaction on a quarterly basis since 2003, our Managed Services have consistently achieved an average satisfaction rating of 9.5 out of a possible 10 points.

9.5

out of 10 Customer
Satifaction Rating

Fast & Easy

“Whenever I have a problem, everyone I deal with understands what I’m saying and always knows what to do to resolve the issues as quickly as possible.”

Client Focused

“It’s been a pleasure and great experience. Quite frankly, refreshing to see a company truly dedicated to the clients’ needs, no matter what the size of the company.”

Quality Matters

“The level of expertise, professionalism, and communication that enChoice brings to the table is exactly what we need.”

Extra Mile

“Your technician is so good that he fixed the problem before I even knew we had one! That is talent!”

24/7

“The service is always superb, I can call anytime with different questions and can always be helped.”

Minimal Downtime

“Very good service as always. Issue was resolved with minimal downtime for our imaging department. Technician was very knowledgeable and very efficient.”

Fast & Easy

“Whenever I have a problem, everyone I deal with understands what I’m saying and always knows what to do to resolve the issues as quickly as possible.”

Client Focused

“It’s been a pleasure and great experience. Quite frankly, refreshing to see a company truly dedicated to the clients’ needs, no matter what the size of the company.”

Quality Matters

“The level of expertise, professionalism, and communication that enChoice brings to the table is exactly what we need.”

Extra Mile

“Your technician is so good that he fixed the problem before I even knew we had one! That is talent!”

24/7

“The service is always superb, I can call anytime with different questions and can always be helped.”

Minimal Downtime

“Very good service as always. Issue was resolved with minimal downtime for our imaging department. Technician was very knowledgeable and very efficient.”

Have questions not in the FAQs? Reach out and one of our Solution Specialists can help answer them.

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Frequently Asked Questions

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enChoice AI Enabler?