enChoice Managed Services - Content Manager OnDemand
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Maximize uptime and optimize performance while freeing up your IT staff

For Content Manager OnDemand (CMOD)

enChoice Managed Services was the first and is the largest, top-rated IBM Primary Support Provider (PSP).

Identifying and troubleshooting CMOD issues before they impact your users is critical to business continuity. The enChoice managed services team collectively possesses a century of experience managing and supporting CMOD solutions. In addition, many of our team members were part of the IBM Development Lab group that created CMOD. This unparalleled expertise enables us to rapidly identify and resolve issues before they become problems that impact your business.

enChoice Managed Services provides a Single Point Of Contact (SPOC) and a systems-level approach to our support (not product level) and problem identification across all system components. In addition, enChoice uniquely leverages “black box” technology to isolate the root cause of problems and expedite issue resolution Much like a black box flight recorder, it captures a complete record of application execution including the user experience, performance, configuration, and code level information in one synchronized timeline.

enChoice Managed Services for IBM Content Manager OnDemand features:

  • 24x7x365 1-hour response with monitored SLA and customer satisfaction;
  • A Proactive Support Model – Prevention is Better than Fix;
  • Business Continuity – Ensures Application Uptime
  • Automated Issue Tracking & Escalation System;
  • Self-Service Website Interface;
  • Continuous Monitoring of SLA Performance & Customer Satisfaction.

MONITORING AND PROTECTING YOUR IBM CMOD SYSTEM

enChoice understands the importance and value your IBM® Content Manager OnDemand (CMOD) system has in your organization and it is critical to ensure that your enterprise monitoring tool does not have gaps in watching for availability and performance issues.

Real Time Monitoring and Reporting for IBM CMOD is designed to complement your existing enterprise monitoring toolset and provide application aware monitoring and reporting that is exclusively created for the IBM CMOD platform.

enChoice's Real Time Monitoring offers greater 'out-of-the-box' insight into your system and user experience with granular metrics for real-time management decisions.

With 24x7x365 monitoring, you'll have consistent visibility into performance and the details you need to better manage the system while improving your understanding of system behavior.

Using MANAGED SERVICES for day-to-day infrastructure operations management can

reduce costs by as much as 42%*

" *Randy Perry & David Tapper, IDC. “The Business Value of Managed Services ”

Contact Us to Learn More

End-to-End Support, Administration & Monitoring

enChoice offers a complete range of managed services for FileNet P8 that are available in three packages to suit different needs and budgets:

Silver

Designed for companies requiring basic support services. Includes 24x7 support for “mission critical” issues that prevent P8 from being accessed or used (i.e. production outages). Also includes weekly system “health checks,” “standard” reports and basic administrative tasks.

Gold

Created for organizations needing ongoing support and administration. Includes support for mission critical issues, system monitoring and full administrative and infrastructure support.

Platinum

For those companies requiring comprehensive, end-to-end support 24x7x365. Includes everything in the Gold package plus daily monitoring, hardware/software upgrades and advanced analytics.

Managed Services For IBM P8 Silver Gold Platinum
Mission Critical Support
24/7 "Always On-Call" - One (1) Hour Response Time.
Monitoring of SLA Performance & Customer Satisfaction
Custom workflow application and/or custom support
Application & System Administration:
Monitoring:
Monthly and Weekly Health Checks
Daily Health Checks
Reporting
Email Alerts, Log File Notifications/Errors, Daily/Weekly Metrics and Resource Tracking
User Access Reporting

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