Managed Services Overview Data sheet
Customer Satisfaction Tracking FAQ
FileNet P8 Managed Services Data sheet
FileNet Image Services Managed Services Data sheet
FileNet Capture Managed Services Data sheet
FileNet CM8 Managed Services Data sheet
IBM CMOD Managed Services Data sheet
ASG/Mobius ViewDirect Managed Services Data sheet
Real Time Monitoring Data Sheet
enChoice Managed Services was the first and is the largest, top-rated IBM Primary Support Provider (PSP). Identifying and troubleshooting CMOD issues before they impact your users is critical to business continuity. The enChoice managed services team collectively possesses a century of experience managing and supporting CMOD solutions. In addition, many of our team members were part of the IBM Development Lab group that created CMOD. This unparalleled expertise enables us to rapidly identify and resolve issues before they become problems that impact your business. enChoice Managed Services provides a Single Point Of Contact (SPOC) and a systems-level approach to our support (not product level) and problem identification across all system components. In addition, enChoice uniquely leverages “black box” technology to isolate the root cause of problems and expedite issue resolution Much like a black box flight recorder, it captures a complete record of application execution including the user experience, performance, configuration, and code level information in one synchronized timeline. enChoice Managed Services for IBM Content Manager OnDemand features:
enChoice understands the importance and value your IBM® Content Manager OnDemand (CMOD) system has in your organization and it is critical to ensure that your enterprise monitoring tool does not have gaps in watching for availability and performance issues.
Real Time Monitoring and Reporting for IBM CMOD is designed to complement your existing enterprise monitoring toolset and provide application aware monitoring and reporting that is exclusively created for the IBM CMOD platform.enChoice's Real Time Monitoring offers greater 'out-of-the-box' insight into your system and user experience with granular metrics for real-time management decisions.With 24x7x365 monitoring, you'll have consistent visibility into performance and the details you need to better manage the system while improving your understanding of system behavior.
Using MANAGED SERVICES for day-to-day infrastructure operations management can
reduce costs by as much as 42%*
" *Randy Perry & David Tapper, IDC. “The Business Value of Managed Services ”
enChoice offers a complete range of managed services for FileNet P8 that are available in three packages to suit different needs and budgets:
Designed for companies requiring basic support services. Includes 24x7 support for “mission critical” issues that prevent P8 from being accessed or used (i.e. production outages). Also includes weekly system “health checks,” “standard” reports and basic administrative tasks.
Created for organizations needing ongoing support and administration. Includes support for mission critical issues, system monitoring and full administrative and infrastructure support.
For those companies requiring comprehensive, end-to-end support 24x7x365. Includes everything in the Gold package plus daily monitoring, hardware/software upgrades and advanced analytics.
“ Whenever I have a problem everyone I deal with understands what I’m saying and always knows what to do to resolve the issues as quickly as possible. ”
“ It’s been a pleasure and great experience. Quite frankly refreshing to see a company truly dedicated to the clients’ needs, no matter what the size of the company. ”
“ The level of expertise, professionalism, and communication that enChoice brings to the table is exactly what we need. ”
“ Your technician is so good that he fixed the problem before I even knew we had one! That is talent! ”
“ The service is always superb, I can call anytime with different questions and can always be helped. ”
“ Very good service as always. Issue was resolved with minimal downtime for our imaging department. Technician was very knowledgeable and very efficient. ”