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Maximize uptime and optimize performance while freeing up your IT staff

Why enChoice Managed Services

For over 20 years our dedicated U.S. based staff of systems engineers have supported, remotely administered and monitored ECM systems to a customer base now approaching 300 sites worldwide. Our unparalleled experience enables us to rapidly identify and resolve issues before they become problems that impact your business. The results speak for themselves—for over five years running, our customers have rated our managed services no less than 9 out of a possible 10 points.

Lower Costs and Improve Efficiency

enChoice Managed Services helps you drive down operational costs and enables investment, while allowing your internal resources to focus on the strategic initiatives that are critical to the success of your business. We consistently see significant cost savings of 50% or more vs. alternative solutions

Gain Access to Expert Talent and Skills

enChoice Managed Services are delivery by experienced, certified and highly skilled systems engineers. We provide a single point of contact for all of your issues, giving you greater access to talent and skills with a variety of expertise and industry knowledge.

Transform Your ECM/ERM to the Cloud

enChoice Managed Services Enable companies to transform to CLOUD systems such as infrastructure as a service (IaaS)/Platform as a Service (PaaS).

Mitigate Risk and Increase Agility

enChoice Managed Services help companies mitigate the risks of new technologies, provide greater agility to meet client needs by streamlining application implementation, increasing operational efficiencies, and ensuring consistent delivery of services.

enChoice Managed Services: Key Features

Empower Your Legal Department to Do More with Less
We provide every customer with a single point of contact to make working with us easy and efficient. If resolving an issue requires dealing with multiple vendors, your designated contact will do that on your behalf.

Experienced, Certified and Highly Skilled Systems Engineers
Our highly skilled and certified team provides comprehensive 24 hour monitoring, support and administration at a fraction of what it costs for just one experienced full time staff member. enChoice Managed Services are available for ECM cloud, on-premise and hybrid deployments.

End-to-End Services at a Fraction of Current Costs
With enChoice Managed Services you can realize significant operational cost savings and allow your best resources to focus on your. business, not Infrastructure.

24/7 U.S. Support Staff

Since 1994, our dedicated staff of U.S. based systems engineers support our customers 24/7/365 across all required Time Zones.

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Top-Rated IBM Support Provider

enChoice was the first IBM Certified Primary Support Provider (PSP).

FileNet P8 Support CMOD Support

ECM Experts

Enchoice Managed Support is the largest third-party ECM support organization. Our experts have extensive Technical Support Certifications in all supported ECM products.

FileNet P8 Support CMOD Support ASG/Mobius

For FileNet P8

enChoice Managed Services was the first and is the largest, top-rated IBM Primary Support Provider (PSP).

We have been providing Mission Critical support services to IBM FileNet P8 Customers for 12 years, with 24x7x365 1-hour response with monitored SLA and customer satisfaction. Managed Services include a Single Point Of Contact (SPOC) and a systems-level approach to our support (not product level) and problem identification across all system components. We also offer primary and secondary Managed Services Engineer who are required to have in-depth knowledge of your IBM FileNet P8 system.

enChoice Managed Services™ for FileNet P8 maximize uptime and optimize SLA performance while freeing up your IT staff to focus on other priorities. Our highly skilled and certified team provides comprehensive support and administration for your FileNet system at a fraction of what it costs for just one experienced full time staff member. In fact, according to a research study by IDC, companies using managed services for management of day-to-day infrastructure operations reduce costs by as much as 42%.

End-to-End Support, Administration & Monitoring

enChoice offers a complete range of managed services for FileNet P8 that are available in three packages to suit different needs and budgets:

Silver

Designed for companies requiring basic support services. Includes 24x7 support for “mission critical” issues that prevent P8 from being accessed or used (i.e. production outages). Also includes weekly system “health checks,” “standard” reports and basic administrative tasks.

Gold

Created for organizations needing ongoing support and administration. Includes support for mission critical issues, system monitoring and full administrative and infrastructure support.

Platinum

For those companies requiring comprehensive, end-to-end support 24x7x365. Includes everything in the Gold package plus real-time monitoring, hardware/software upgrades and advanced analytics.

Managed Services For IBM P8 Silver Gold Platinum
Mission Critical Support
24/7 "Always On-Call" - One (1) Hour Response Time.
Monitoring of SLA Performance & Customer Satisfaction
Update, Upgrade and Recovery for Selected Platforms:
Apply platform updates, fix packs and service packs
Core Platform Upgrade (no more than 1 every 3 years)
Solution Support & Enhancements:
Custom workflow application and/or custom support
Application & System Administration:
Monitoring:
24x7 Real-time Monitoring
Daily Health Checks
Reporting
Email Alerts, Log File Notifications/Errors, Daily/Weekly Metrics and Resource Tracking
User Access Reporting
Advanced Analytics Analysis

Managed Services for IBM FileNet Image Services

Your IBM® FileNet® Image Services software is critical to many aspects of your business. Does your IT staff possess the skills, experience and bandwidth to provide the level of support it demands?

enChoice Managed Services™ for Image Services maximizes uptime and optimizes performance while freeing up your IT staff to focus on other priorities. Our highly skilled and certified team provides comprehensive proactive support and administration for your Image Services system at a fraction of what it costs for just one experienced full time staff member. In fact, according to a research study performed by IDC, companies using managed services for management of day-to-day infrastructure operations reduce costs by as much as 42%.

Features and benefits:

  • Reduces costs - CMOD experts manage your system for a fraction of what it costs for experienced full-time staff
  • Improves productivity - System support and administration is completely managed by enChoice so your IT team is free to focus on other priorities
  • Maximizes uptime - 24x7x365 monitoring minimizes downtime and enables issues to be identified and resolved before they impact users
  • Expedites issue resolution - A single point of contact is provided for all system components to ensure issues are resolved as quickly and efficiently as possible

For ASG/MOBIUS ViewDirect

Identifying and troubleshooting ViewDirect issues before they impact your users is critical to business continuity. The enChoice managed services team collectively possesses a century of experience managing and supporting Mobius solutions. This unparalleled experience enables us to rapidly identify and resolve issues before they become problems that impact your business.

Our highly experienced and skilled U.S. based administration, support and delivery team represents the best-of-breed from both ASG and the Foster Consulting Group, with typically over 15 years of direct customer facing experience. Every customer is assigned a Primary and Secondary Managed Services Engineer who are required to have an in-depth knowledge of the Customer’s ViewDirect systems.

We also provide every customer with a single point of contact to make working with us easy and efficient. If resolving a ViewDirect issue requires dealing with multiple vendors, your designated contact will do that on your behalf.

In addition, enChoice uniquely leverages “black box” technology to isolate the root cause of problems and expedite issue resolution . Much like a black box flight recorder, it captures a complete record of application execution including the user experience, performance, configuration, and code level information in one synchronized timeline.

Mission Critical support services to ASG/Mobius ViewDirect customers include 24x7x365 1-hour response with monitored SLA and customer satisfaction. Onsite health checks and a recommendation report as part of the kickoff of Managed Services for your ViewDirect system.

For Content Manager OnDemand

enChoice Managed Services was the first and is the largest, top-rated IBM Primary Support Provider (PSP).

Identifying and troubleshooting CMOD issues before they impact your users is critical to business continuity. The enChoice managed services team collectively possesses a century of experience managing and supporting CMOD solutions. In addition, many of our team members were part of the IBM Development Lab group that created CMOD. This unparalleled expertise enables us to rapidly identify and resolve issues before they become problems that impact your business.

enChoice Managed Services provides a Single Point Of Contact (SPOC) and a systems-level approach to our support (not product level) and problem identification across all system components.  In addition, enChoice uniquely leverages “black box” technology to isolate the root cause of problems and expedite issue resolution Much like a black box flight recorder, it captures a complete record of application execution including the user experience, performance, configuration, and code level information in one synchronized timeline.

enChoice Managed Services for IBM Content Manager OnDemand features:

  • 24x7x365 1-hour response with monitored SLA and customer satisfaction;
  • A Proactive Support Model – Prevention is Better than Fix;
  • Business Continuity – Ensures Application Uptime
  • Automated Issue Tracking & Escalation System;
  • Self-Service Website Interface;
  • Continuous Monitoring of SLA Performance & Customer Satisfaction.

End-to-End Support, Administration & Monitoring

enChoice offers a complete range of managed services for FileNet P8 that are available in three packages to suit different needs and budgets:

Silver

Designed for companies requiring basic support services. Includes 24x7 support for “mission critical” issues that prevent P8 from being accessed or used (i.e. production outages). Also includes weekly system “health checks,” “standard” reports and basic administrative tasks.

Gold

Created for organizations needing ongoing support and administration. Includes support for mission critical issues, system monitoring and full administrative and infrastructure support.

Platinum

For those companies requiring comprehensive, end-to-end support 24x7x365. Includes everything in the Gold package plus daily monitoring, hardware/software upgrades and advanced analytics.

Managed Services For IBM P8 Silver Gold Platinum
Mission Critical Support
24/7 "Always On-Call" - One (1) Hour Response Time.
Monitoring of SLA Performance & Customer Satisfaction
Custom workflow application and/or custom support
Application & System Administration:
Monitoring:
Monthly and Weekly Health Checks
Daily Health Checks
Reporting
Email Alerts, Log File Notifications/Errors, Daily/Weekly Metrics and Resource Tracking
User Access Reporting

Using MANAGED SERVICES for day-to-day infrastructure operations management can

reduce costs by as much as 42%*

" *Randy Perry & David Tapper, IDC. “The Business Value of Managed Services ”

What Our Clients Say