enChoice Managed Services has been providing Mission Critical Support services to our Content Services customers for 12 years, with 24x7x365 1-hour response with monitored SLA and customer satisfaction. Our Managed Services include a Single Point of Contact (SPOC) and we take a systems-level approach to our support (not product level) with problem identification across all system components. We also offer primary and secondary Managed Services Engineers who are required to have in-depth knowledge of your specific Content Services, Enterprise Content Management (ECM) or Enterprise Report Management (ERM) system.
Additional Managed Services offerings include monitoring and reporting solutions, application administration, and the ability to experience a predictable cost of ownership for your Content Services (ECM/ERM) System.