Managed Services Overview Data sheet
Customer Satisfaction Tracking FAQ
FileNet P8 Managed Services Data sheet
FileNet Image Services Managed Services Data sheet
FileNet Capture Managed Services Data sheet
FileNet CM8 Managed Services Data sheet
IBM CMOD Managed Services Data sheet
ASG/Mobius ViewDirect Managed Services Data sheet
Real Time Monitoring Data Sheet
How do you embark on a Digital Transformation initiative when your key internal resources are focused on maintaining your current systems? Managed Services is a key component of your Digital Strategy. Our team of experts will support your current infrastructure while you transform your offerings and improve your customer experience. Managed Services provides a Single Point of Contact (SPOC) for all issues; service delivery by experienced, certified and highly skilled systems engineers. For over 25 years our dedicated U.S. based staff of systems engineers have supported, remotely administered and monitored the industry leading Enterprise Content Management (ECM) & Enterprise Report Management (ERM) systems to a customer base with over 800 sites worldwide. enChoice Managed Services is a comprehensive, end-to-end remote support, administration and monitoring for your ECM & ERM solutions. Our unparalleled experience enables us to rapidly identify and resolve issues before they become problems that impact your business. Our results speak for themselves – for over five years running. our customers have rated our managed services no less than 9 out of a possible 10 points.
The biggest challenge that businesses face in executing their corporate strategy is focusing the right people and resources on strategic initiatives. enChoice Managed Services will ensure that talent is focused on core areas of the business while optimizing productivity.
enChoice Managed Services helps you drive down operational costs and enables investment. while allowing your internal resources to focus on the strategic initiatives that are critical to the success of your business. We consistently see significant cost savings of 50% or more vs. alternative solutions.
enChoice Managed Services are delivery by experienced. certified and highly skilled systems engineers. We provide a single point of contact for all of your issues. giving you greater access to talent and skills with a variety of expertise and industry knowledge.
enChoice Managed Services Enable companies to transform to CLOUD systems such as infrastructure as a service (laaS)/Platform as a Service (PaaS).
enChoice Managed Services help companies mitigate the risks of new technologies. provide greater agility to meet client needs by streamlining application implementation. increasing operational efficiencies. and ensuring consistent delivery of services.
Empower Your Legal Department to Do More with Less We provide every customer with a single point of contact to make working with us easy and efficient. If resolving an issue requires dealing with multiple vendors, your designated contact will do that on your behalf.
Experienced, Certified and Highly Skilled Systems Engineers Our highly skilled and certified team provides comprehensive 24 hour monitoring, support and administration at a fraction of what it costs for just one experienced full time staff member. enChoice Managed Services are available for ECM cloud, on-premise and hybrid deployments.
End-to-End Services at a Fraction of Current Costs With enChoice Managed Services you can realize significant operational cost savings and allow your best resources to focus on your. business, not Infrastructure.
Since 1994, our dedicated staff of U.S. based systems engineers support our customers 24/7/365 across all required Time Zones.
enChoice was the first IBM Certified Primary Support Provider (PSP).
Enchoice Managed Support is the largest third-party ECM support organization. Our experts have extensive Technical Support Certifications in all supported ECM products.
Using MANAGED SERVICES for day-to-day infrastructure operations management can
reduce costs by as much as 42%*
" *Randy Perry & David Tapper, IDC. “The Business Value of Managed Services ”
“ Whenever I have a problem everyone I deal with understands what I’m saying and always knows what to do to resolve the issues as quickly as possible. ”
“ It’s been a pleasure and great experience. Quite frankly refreshing to see a company truly dedicated to the clients’ needs, no matter what the size of the company. ”
“ The level of expertise, professionalism, and communication that enChoice brings to the table is exactly what we need. ”
“ Your technician is so good that he fixed the problem before I even knew we had one! That is talent! ”
“ The service is always superb, I can call anytime with different questions and can always be helped. ”
“ Very good service as always. Issue was resolved with minimal downtime for our imaging department. Technician was very knowledgeable and very efficient. ”