enChoice Citizen Services for Government Contact

to any
Government Agency
that receives
Citizen requests

enChoice Citizen Services
for Government

enChoice’s Citizen Services for Government (CS4G) is a request-triggered, content and process automation solution built on IBM CloudPak for Automation. This CS4G solution is applicable to any Government Agency that receives Citizen requests, which need to go through a certification, eligibility, or review process.

enChoice’s CS4G Components include:

  • A Self-Service Citizen Portal which automates service requests and gives citizen transparency into the request process and their status.
  • An Interview Module which walks citizens through a set of related question in order to determine request completion requirements.
  • An Agency Portal which provides agency staff full transparency into inflight and submitted requests and a single integrated interface to perform all required request approval tasks and functions.
  • A Correspondence Module which automates the creation of required forms, letters, and certificates.
  • A Process Module that automates processing of all submitted requests.
  • Integration Modules that connect with an agency’s technology systems and external service providers.


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